Full-Time Park Manager – Trampoline ParkPosition Summary
We are seeking a highly motivated, hands-on Full-Time Park Manager to oversee daily operations of our trampoline park. The ideal candidate is an energetic leader with strong organizational, customer service, and team management skills who thrives in a fast-paced, family-focused entertainment environment. The Park Manager is responsible for ensuring operational excellence, safety compliance, revenue performance, and an exceptional guest experience.
Key ResponsibilitiesOperations Management
- Oversee all daily park operations, including open and close procedures
- Ensure the facility is clean, safe, and fully operational at all times
- Monitor trampoline courts, arcade, party rooms, concession areas, and other attractions
- Enforce safety rules and company policies consistently
- Coordinate routine maintenance and report equipment issues promptly
Staff Leadership & Development
- Recruit, hire, train, and supervise team members
- Create and manage staff schedules to ensure proper coverage
- Provide coaching, performance feedback, and corrective action when necessary
- Foster a positive, energetic, and accountable team culture
- Lead by example in professionalism and customer service
Guest Experience
- Ensure exceptional customer service for all guests
- Resolve customer concerns and complaints professionally and promptly
- Oversee birthday parties, group events, and special bookings
- Maintain high standards of hospitality and cleanliness
Financial & Administrative Duties
- Manage daily cash handling procedures and deposits
- Monitor labor costs and operating expenses
- Track inventory and order supplies as needed
- Review sales reports and identify opportunities to increase revenue
- Ensure compliance with company policies, insurance requirements, and local regulations
Safety & Compliance
- Enforce all park safety protocols and waiver procedures
- Conduct regular safety meetings and staff training
- Ensure incident reports are properly completed and documented
- Maintain compliance with health and safety regulations
Qualifications
- 2+ years of management experience (family entertainment, retail, hospitality, or similar preferred)
- Strong leadership and team-building skills
- Excellent communication and conflict-resolution abilities
- Ability to multitask in a high-energy environment
- Proficient in basic computer systems and POS software
- Flexible schedule including evenings, weekends, and holidays
- Ability to stand for extended periods and lift up to 25 lbs
Compensation & Benefits
- Competitive salary (based on experience)
- Performance-based bonuses (if applicable)
- Paid time off
- Growth and advancement opportunities
Work Environment
This position requires active floor presence. The Park Manager will be regularly walking the facility, interacting with guests, supporting staff, and ensuring a fun, safe, and organized environment.
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- Employee discount
- Paid time off
Work Location: In person
