Overview:
Provide exceptional patient-centered customer service in a medical office setting by coordinating patient appointments, collecting co-payments, pre-payments, and other patient payments, reviewing account balances, accurately entering charges, processing referrals, and ensuring a positive patient experience.
Responsibilities:
- Schedule and coordinate patient appointments in accordance with practice protocols.
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Collect co-payments, pre-payments, and other patient financial responsibilities.
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Review patient account balances and communicate financial information professionally and compassionately.
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Enter charges accurately and in a timely manner.
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Process referrals and related documentation.
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Greet and assist patients in a professional, courteous, and patient-focused manner.
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Serve as a welcoming point of entry and exit for patients and visitors.
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Maintain a comfortable, efficient, and positive waiting room experience.
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Adhere to practice protocols and UF Health Physicians policies and procedures.
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May be required to float to other practice locations or work flexible schedules as needed to support staffing and operational needs.
Knowledge, Skills, and Abilities
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Strong customer service and communication skills.
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Ability to multitask and work efficiently in a fast-paced healthcare environment.
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Strong attention to detail and organizational skills.
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Ability to maintain professionalism and confidentiality when interacting with patients, families, and staff.
Qualifications:
- High school diploma or equivalent required.
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Minimum of one (1) year of experience in a financial, business, physician office, or customer service environment required.
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Two (2) years of experience in a business, financial, or physician practice setting preferred.
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Experience validating patient demographics and insurance information is required.
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An associate degree or equivalent coursework may substitute for the required one (1) year of experience.
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Excellent customer service, interpersonal, and telephone communication skills are required.
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Knowledge of CPT and diagnosis coding is preferred.
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Ability to collect patient payments professionally and courteously.
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Demonstrated ability to take initiative, multitask, prioritize responsibilities, and work independently.
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Strong problem-solving skills and the ability to work effectively as part of a team are essential.
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No licensure, certification, or registration required.
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No motor vehicle operation is required for this position.
