OVERVIEW
To perform all job functions in a courteous and professional manner consistent with the mission and goals of Glaucoma Associates of Illinois LLC. Primarily responsible for providing excellent customer service to all patients by utilizing an in-depth knowledge of the organization’s policies and procedures.
Duties and Responsibilities:
- Follow all current and future policies and procedures of the department.
- Greet patients, add/verify patient demographics, obtain insurance information, and scan all payer insurance cards. Ensure patients have any applicable referrals.
- Review all doctors’ schedules daily to determine availability and strategic placement of triage patients.
- Provide efficient and professional telephone services: answer incoming calls, make/cancel/reschedule appointments.
- Accurately schedule/reschedule appointments.
- Accurately take messages or triage to the appropriate staff according to established protocols.
- Document all pertinent information in patient charts.
- Copying, filing and scanning as necessary.
- Secure all daily money and provider prescription pads in the office safe each evening.
- Place daily work and patient charts in the assigned secure location upon leaving.
- Ensure accuracy of daily collection and balance all financials to the appropriate reports.
- Maintain a clean and orderly work area.
- Maintain forms and office supplies required for front desk activities.
- Assure the readiness of the reception area for each working day.
- Open/close the office at the designated time and have all front desk activities fully operational at the start of business hours.
- Maintain practice and patient confidentiality at all times.
- Exhibit professional demeanor at all times while representing the practice.
- Maintain a professional level and volume of communication.
- Participate in staff and educational meetings and training.
- Obtain HIPAA/OSHA certification upon hire and each year at a specified time and at the expense of the practice.
- Perform other duties as assigned.
Physical Requirements:
- Most of the on-the-job time is spent walking, sitting, using hands to handle objects, reaching with hands and arms, talking and listening. Less than one-third of the time is spent stooping or crouching.
- Occasionally, this job may require weight to be lifted; less than one-third of the on-the-job lifting equals or exceeds 50 pounds.
- The job requires the following types of special vision: close, distance, peripheral and depth.
- Typical noise level for the work environment of this job is moderate (i.e. business office with computers and printers, light traffic).
- Ability to work in an office environment and sustain posture in a seated position for prolonged periods of time.
- The practice has not determined this position to be at risk for blood borne pathogens as described by O.S.H.A. regulations of 1992.
If bilingual:
- Interpret for patients and others as needed.
- Translate written documents as needed.
For those not certified to interpret in a clinical setting: on the job training will be provided for the right candidate.
Requirements:
- Preferred medical related experience and/or training.
- High school diploma or GED equivalent.
- Bilingual - English/Spanish preferred
Compensation will be decided based on experience.
Pay: From $16.00 per hour
Benefits:
- Employee discount
- On-the-job training
- Paid time off
Work Location: In person
