Job Overview
Join our dynamic hospitality team as a Hotel Night Auditor, where you will be the vigilant guardian of overnight operations, ensuring seamless guest experiences and accurate financial reporting. This energetic role offers an exciting opportunity to blend customer service excellence with meticulous administrative duties. As the Night Auditor, you will oversee the hotel’s nighttime activities, manage guest inquiries, and uphold the highest standards of safety and service throughout your shift. Your proactive approach and hospitality expertise will contribute to creating a welcoming environment that leaves guests eager to return.
We are seeking a full time night auditor Wednesday- Sunday
Responsibilities
- Conduct nightly audits of all financial transactions, ensuring accuracy in property management systems (PMS) and reservation records such as OPERA or similar platforms.
- Greet and assist guests with check-in and check-out procedures, providing exceptional customer service via phone and in person.
- Manage guest requests, resolve issues promptly, and communicate effectively using phone etiquette and client communication skills.
- Monitor hotel security systems, perform safety checks, and adhere to hotel emergency procedures to maintain a secure environment.
- Prepare detailed shift reports, incident logs, and audit documentation to ensure smooth handovers between shifts.
- Support front desk operations by handling reservations, cancellations, and modifications using hospitality reservation systems.
- Collaborate with housekeeping and maintenance teams to address guest needs swiftly and efficiently, fostering guest relations and satisfaction.
Qualifications
- Proven experience in hospitality management or hotel operations, ideally with resort or hotel experience.
- Familiarity with property management systems (PMS) such as OPERA or equivalent hotel management software.
- Strong customer service skills with the ability to problem-solve efficiently in a fast-paced environment.
- Multilingual or bilingual abilities are highly desirable to enhance guest interactions across diverse clientele.
- Knowledge of hotel emergency procedures, guest services standards, and front desk functions.
- Excellent phone communication skills coupled with professional phone etiquette.
- Previous night audit experience is preferred; however, motivated candidates with relevant hospitality background are encouraged to apply.
Embark on a rewarding career where your enthusiasm for hospitality makes a difference! We’re dedicated to supporting your growth while providing a vibrant work environment that celebrates teamwork, professionalism, and guest satisfaction at every turn.
Pay: From $15.00 per hour
Work Location: In person
