Are you a proven service leader with import brand experience and a drive for results? We’re looking for you.
Bay Ridge Auto Group is seeking a highly experienced Service Manager to lead one of our fixed ops departments. This is not an entry-level leadership role—we’re looking for someone who’s run a successful service department, understands the flow of a high-volume shop, and knows how to motivate a team to deliver both profitability and an exceptional customer experience.
What We’re Looking For:
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Proven track record as a Service Manager with at least 3–5 years of leadership experience.
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Background must include Honda, Toyota, or Mazda (OEM experience required).
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Reynolds & Reynolds experience is mandatory—no exceptions.
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Deep knowledge of KPIs: effective labor rate, hours per RO, gross profit, CSI, etc.
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Ability to manage advisor performance, technician workflow, and customer satisfaction simultaneously.
Clear communication, structured processes, and a proactive leadership style.
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Key Responsibilities:
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Oversee daily operations of a busy fixed ops department.
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Manage a team of service advisors, dispatchers, technicians, and support staff.
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Drive profitability while ensuring high CSI and consistent service retention.
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Monitor, report, and improve key performance metrics.
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Ensure full compliance with OEM standards and internal processes.
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Hire, train, and develop service team members for long-term growth.
Partner with Parts and Sales departments to support a cohesive dealership operation.
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Why Bay Ridge Auto Group?
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Family-owned and operated group with multiple high-performing locations.
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Supportive executive leadership and forward-thinking culture.
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Volume-driven stores with strong customer bases and brand loyalty.
Real opportunity to take ownership of a department and lead it to the next level.
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Compensation & Benefits:
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Highly competitive base salary + monthly performance bonuses.
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Full medical, dental, and vision coverage.
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401(k) with company match.
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Paid vacation and personal days.
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Union benefits (where applicable).
Growth potential within a large and growing group.
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If you’re ready to lead from the front and make a lasting impact, we want to hear from you.
Apply today with your resume and a brief summary of your Honda, Toyota, or Mazda service leadership experience.
About Bay Ridge Honda:
Bay Ridge Honda has been family-owned and operated since 1960. We're proud to be one of the top-performing Honda dealerships in the country, but more importantly, we're built like a family, not a corporation. We offer tremendous potential for growth and a workplace where people want to stay and succeed together.
