Front Desk Coordinator
Joint Ventures LLC – The Joint Chiropractic
Schedule:
Monday-Friday
Job Summary
The Front Desk Coordinator plays a vital role in delivering an exceptional patient experience while driving clinic performance through membership sales and operational excellence. This position is responsible for creating a welcoming, efficient, and patient-centered environment while supporting clinic goals, team collaboration, and overall business growth.
The ideal candidate is energetic, sales-driven, highly organized, and passionate about helping others through wellness care.
Key Responsibilities
Patient Experience & Front Desk Operations
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Greet all members and patients with a warm, professional, and engaging demeanor
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Manage patient check-in/check-out processes efficiently using clinic systems (e.g., POS, Carbon)
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Maintain smooth patient flow to support both new patients and established visits
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Answer phones, schedule appointments, and assist with patient inquiries
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Assist patients with completing required forms and onboarding processes
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Ensure all patient interactions reflect a high level of service and professionalism
Sales & Membership Growth
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Confidently present and sell Wellness Plans, packages, and promotions
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Educate patients on the benefits of chiropractic care and ongoing wellness
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Re-engage inactive members and support retention efforts
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Meet or exceed individual and clinic sales goals
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Accurately apply promotions and ensure compliance with company policies
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Maintain strong product and promotion knowledge at all times
Clinic Operations & Compliance
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Perform daily operational tasks including:
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Transaction processing and account management
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Inventory monitoring and ordering processes
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Maintaining Digital Blue Book accuracy (cash handling, daily logs, etc.)
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Ensure clinic cleanliness, organization, and readiness at all times
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Follow all company policies, procedures, and compliance standards
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Communicate patient concerns, feedback, or incidents to leadership appropriately
Team Collaboration & Culture
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Support clinic and regional goals through teamwork and accountability
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Build and maintain positive, respectful relationships with team members
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Contribute to a positive, high-energy clinic culture aligned with JV standards
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Participate in team meetings, trainings, and development opportunities
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Accept and apply constructive feedback as a tool for growth
Marketing & Community Engagement
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Support local marketing initiatives and clinic growth efforts
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Participate in community outreach and in-clinic promotions when applicable
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Assist with social media or grassroots marketing efforts as directed
Qualifications
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Strong customer service and communication skills
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Sales-driven mindset with confidence in presenting memberships and packages
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Ability to multitask and stay organized in a fast-paced environment
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Professional appearance and demeanor representative of the brand
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Positive attitude with a willingness to learn and grow
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Belief in a wellness lifestyle and preventative care
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Proficiency with basic computer systems and social media platforms
Requirements & Physical Demands
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Availability to work evenings and weekends (Friday–Sunday required)
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High School Diploma or equivalent required; Associate’s degree or higher preferred
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1–2 years of retail sales, customer service, or marketing experience preferred
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Ability to stand and/or sit for extended periods of time
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Ability to lift and carry up to 20–50 pounds as needed
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Ability to operate standard office equipment (computer, scanner, phone system)
Core Values
All Wellness Coordinators are expected to uphold The Joint Chiropractic’s core values: Trust, Integrity, Excellence, Respect, and Accountability
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