The Center for Disabilities and Development is seeking a full-time Clerk III. This position will be scheduled Monday-Friday, 8:00 a.m. to 5:00 p.m.
Under general supervision, performs and coordinates clerical work such as examining and evaluating data according to established guidelines requiring a knowledge of both assigned and related work areas. Duties may involve the use of personal computers, computer terminals, and a variety of software and/or conventional office equipment. Responsible for identifying appropriate medical information to satisfy authorizations. Review, organize, prepare internal/external patient documentation to be scanned/uploaded into Epic. May provide functional supervision.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
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Serves as point of check-in/scheduling in main lobby
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Provides direction to patients and visitors
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Records and checks patients into parking system
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Voaltes appropriate clinical staff to notify of patient arrival and location
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Evaluates, prioritizes and processes all incoming patient information from fax, mail, Epic in-basket, telephone and additional sources; sorting by the patient, document type the and number of pages; scans information into EPIC and updates referral shells appropriately.
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Review, organize, and prepare internal and external patient documentation to be scanned into EPIC. Scan and download patient documents.
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Obtains medical records needed for processing requests for medical information.
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Process requests received from patients via MyChart messaging.
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Answers and provides customer service to the callers on the CDD toll-free line; directing the caller to the appropriate department or person; and responding to all messages in the voicemail inbox daily and periodically throughout the day.
- Assembles and disseminates pre-service packets for new referrals and returning patients.
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Provides backup to other Clinical Operations staff members as needed including medical records, DAR prep, confirmation calls, rescheduling same-day cancels, and scoring patient forms.
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Performs other projects and tasks as assigned.
Merit Alpha Matrix | University Human Resources - The University of Iowa
MINIMUM ELIGIBILITY REQUIREMENTS:
- Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment
DESIRED QUALIFICATIONS:
- Knowledge of medical terminology.
- Public contact/customer service experience.
- Knowledge of HIPPA guidelines and laws regarding release of medical information.
- Experience working with electronic medical records systems.
- Experience with release of medical information.
- Knowledge of UI Health Care policies and procedures.
APPLICATION DETAILS:
In order to be considered for an interview, applicants must upload the following documents and mark them as a “Required” to the submission:
Job openings are posted for a minimum of 10 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates must self-disclose any conviction history and will be subject to a criminal background check. For additional questions, please contact [email protected]
Additional Information
- Classification Title: Clerk III
- Appointment Type: Merit
- Schedule: Full-time
- Work Modality Options: On Campus
Compensation
Contact Information
- Organization: Healthcare
- Contact Name: Michael Lynch
- Contact Email: [email protected]
