Compensation & Benefits Include:
- $20.00–$24.50/hour
- Health, dental, and vision insurance
- Employer-funded pension & life insurance
- 403(b) retirement plan
- Paid time off, paid holidays, and bereavement leave
- Professional development opportunities
The Opportunity:
Whittier Street Health Center is seeking a full-time Patient Care Service Representative to join our team. This position works the afternoon/evening shift, Monday through Friday from 11:30 AM to 8:00 PM. In this role, you’ll provide excellent customer service while managing patient registration, scheduling, and insurance verification. You’ll help ensure smooth clinic operations and positive patient experiences for our diverse community.
Key Responsibilities:
- Answer phones, schedule appointments, and send reminders
- Greet and direct patients, verifying demographic and insurance information
- Process encounter forms, collect payments, and complete checkout paperwork
- Support patient registration and pre-registration for upcoming dental visits
- Maintain organized and accurate patient records and data entry
- Assist with patient flow, waiting areas, and office supplies
Requirements:
- High school diploma or equivalent; additional education preferred
- At least 1 year of experience in a healthcare or customer service setting
- Knowledge of insurance eligibility and registration processes a plus
- Proficiency with Microsoft Office and electronic health record systems (Epic preferred)
- Excellent communication, customer service, and teamwork skills
Join Our Team!
Join Whittier Street Health Center and be part of a team dedicated to advancing health equity. In this role, you’ll support patient care, gain valuable experience, and grow your career in community health.
#indlp
Job Type: Full-time
Pay: $20.00 - $24.50 per hour
Benefits:
- 403(b)
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid sick time
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Application Question(s):
- How many years of experience do you have working in a healthcare or medical office setting?
- This position is fully onsite in Roxbury and works Monday through Friday from 11:30 AM to 8:00 PM. Are you able to work this schedule consistently?
- Have you worked with patient scheduling, patient registration, insurance verification, or electronic medical records (EMR/EHR) systems?
Work Location: In person
