Why Work at Hotel Mockingbird?
At Hotel Mockingbird, we blend timeless character with a fresh, spirited take on hospitality in Dallas’ Park Cities neighborhood. With thoughtfully layered design, a vibrant social energy, and dynamic dining and bar experiences, Hotel Mockingbird is a place where stories unfold and connections take flight. From chef-driven menus to lively, inviting bar spaces, our food and beverage offerings are as memorable as our guest experiences. Our Curators thrive in an engaging, people-first environment, creating personalized moments and unforgettable stays every day.
Job Title: Sales Coordinator - Full Time
Department: Sales
Reports To: Director of Sales
Responsibilities:
- Support the Director of Sales with administrative tasks, proposals, and group inquiries
- Draft and manage contracts, group resumes, and banquet event orders (BEOs)
- Distribute proposals, resumes, agreements and BEOs as requested
- Maintain accurate records in our sales database (CI/TY , Lightspeed)
- Enter room blocks, rooming lists, reservations, amenities, and VIP requests
- Communicate booking details with departments to ensure seamless service
- Provide exceptional customer service and act as a liaison between clients and the resort
- Ensure billing information on all reservations, groups and master accounts is set up correctly
- Send sales correspondence including rooming lists, and BEOs to customers as requested
- Works with clients to detail out events
- Perform any other duties as directed by the Director of Sales
Qualifications:
- 1–2 years of experience in hospitality, hotel sales, or administrative support preferable at properties of similar size and quality
- Excellent listening, verbal and written communication skills and strong organizational skills
- Proficiency in general computer knowledge, Microsoft Office and experience with hotel systems is preferred
- Detail-oriented with strong multitasking skills to work in a fast-paced environment
- Ability to take initiative with exceptional energy, flexibility, and professionalism
- Must be well-groomed and meet business casual dress code requirements and be able to interact with curators and guests courteously
- Passion for hospitality and guest satisfaction
- Able to work extended hours, including weekends or holidays, to accommodate a client's needs as well as any events
