Position Summary
We are seeking a reliable, organized, and quick-thinking Scheduling Coordinator to manage client schedules, communicate with clients and field staff, and respond to daily staffing needs. This position requires excellent communication skills, strong problem-solving abilities, attention to detail, and the ability to work efficiently in a fast-paced environment.
Responsibilities
- Answer, screen, and direct incoming phone calls.
- Schedule all client hours and maintain accurate schedules.
- Make and document schedule changes promptly and efficiently.
- Handle on-call responsibilities every other week, including weekends.
- Provide a daily on-call report.
- Respond to last-minute call-outs and assist with finding coverage; willingness to stay over when needed is required.
- Communicate client complaints and concerns to the appropriate staff.
- Communicate client/case duties and expectations to field staff.
- Maintain accurate and confidential client and employee information.
- Think critically and creatively to quickly resolve scheduling and staffing challenges.
Qualifications
- Minimum 3 years of scheduling experience in a home care setting (in-home care, hospice, or home health).
- Excellent communication and organizational skills.
- Strong critical-thinking and problem-solving abilities.
- Able to think quickly and “outside the box.”
- Reliable, dependable, and able to handle changing priorities.
- Pleasant and professional demeanor.
- Ability to retain information and communicate details accurately.
- Comfortable working independently and as part of a team.
If you are dependable, organized, a strong communicator, and thrive in a fast-paced environment, we would love to hear from you.
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- in-home care/hospice scheduling : 3 years (Required)
Work Location: In person
