Pharmacy Customer Service Associate
Job description:
Join our pharmacy team for long career in a pharmacy that cares! This is a full-time role, with a 40-hour workweek, Monday through Friday (set work schedule:9am – 10:30pm) and competitive benefits.
You'll thrive in a professional and supportive environment, working directly under the guidance of our expert pharmacists and alongside a dynamic team.
Skills desired:
Proficient in computers, good customer service etiquette, problem-solving abilities, detail-oriented, dependable, and good communication skills in english and spanish.
In this Role, You Are:
- Committed to exceptional customer service
- Working as part of a team for the benefit of the patient.
- Looking to be part of an organization where your skills are valued and may lead you to professional growth in the long term.
- Devoid of compounding lab work. No transfers available into the compounding lab from this position, due to the differing skill sets that are required.
Duties of the Pharmacy Customer Service Associate may include the following (through the supervision of the pharmacist only):
- Manage new prescriptions from receipt through patient authorization, while maintaining accuracy, efficiency, and compliance with pharmacy policies and applicable regulations.
- Contact patients by telephone and sms to obtain authorization to fill new and refill prescriptions, discuss cost, obtain payment information, and assign timeline for processing.
- Document patient, pharmacy, and prescriber interactions accurately and completely within pharmacy information systems.
- Communicate professionally with patients, prescribers, and pharmacy staff to facilitate timely prescription processing and resolution of issues.
- Protect confidential health information and maintain compliance with HIPAA, company policies, state pharmacy regulations, and quality-assurance standards.
- Maintain established productivity, accuracy, call-quality, and customer-service standards in a fast-paced pharmacy environment.
Requirements: Customer Service Experience, Sales or similar medical health experience. Bilingual English (Read, Written and Spoken) and Spanish (Read, Write and Spoken)
License: Registered Pharmacy Technician in the State of Florida is not required but a plus.
Training: Upon being hired, the pharmacy will train on related jobs, such as learning the pharmacy computer system, handling of prescriptions, taking/making phone calls, Updating patient information, and HIPAA.
Salaries will be discussed during the final interview.
Work Location: In person at the pharmacy's customer service department
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Job Type: Full-time
Pay: From $1.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
