Lead Server / Manager on Duty (MOD)
Job Summary
Whole Harvest Kitchen is a fully plant-based restaurant with a small, dedicated team seeking an experienced Lead Server / Manager on Duty (MOD) to join our front-of-house team.
This is a hybrid role combining regular serving shifts with designated MOD shifts. The Lead Server is paid $20/hour for all scheduled shifts. On regular serving shifts, you'll take a section and earn tips in addition to your hourly wage.
During MOD shifts, you'll serve as the primary FOH leader, supporting the service team and keeping the restaurant running smoothly. MODs generally do not maintain their own section so they can remain available to coach staff, assist guests, monitor service, and step into any role that needs support, including: host, expo, food runner, bartender, or busser.
We're a small team, so we're looking for someone with strong situational awareness who can see what's happening throughout the restaurant, anticipate needs, and step in without waiting to be asked.
Responsibilities
- Lead and support the FOH team during designated MOD shifts.
- Monitor the dining room and overall flow of service, stepping in wherever support is needed.
- Train and coach servers and reinforce Whole Harvest Kitchen's service standards.
- Assist in any FOH position as needed, including hosting, expo, food running, bartending, bussing, and serving.
- Handle guest concerns professionally and make appropriate decisions to resolve service issues.
- Accurately process and oversee refunds, voids, discounts, comps, and other POS adjustments.
- Communicate staffing, guest, service, and operational concerns to the FOH Manager.
- Maintain strong knowledge of our fully plant-based menu, ingredients, allergens, and dietary accommodations.
- Complete opening, closing, cash-handling, and other FOH responsibilities as needed.
- On regular serving shifts, provide excellent guest service while maintaining an assigned section.
Schedule & Availability
This position includes a combination of MOD and regular serving shifts, and is expected to be 5 days a week.
MOD shifts are typically around 8 hours, while regular serving shifts generally range from 4-8 hours.
Weekday availability between the hours of 10 AM and 830 PM is required. Candidates should be available to work at least one weekend day (Saturday or Sunday) between the hours of 830 AM and 930 PM. Weekend shifts may be rotated between the two Lead Servers, with some additional weekend flexibility expected for call-outs, vacations, or events, or unexpected coverage needs.
Qualifications
- Minimum 3 years of restaurant experience, preferably in a full-service environment.
- Previous Lead Server, Trainer, Shift Lead, MOD, or similar experience strongly preferred.
- Strong hospitality, communication, and problem-solving skills.
- Confident coaching and providing direction to peers.
- Highly dependable, self-motivated, and able to take initiative.
- Strong situational awareness and ability to remain calm during busy service.
- Comfortable working across multiple FOH positions.
- Toast or similar POS experience preferred.
- Interest in plant-based food is a plus; willingness to thoroughly learn our menu is essential.
Pay/Compensation
$20/hour for all scheduled shifts.
On regular serving shifts, the Lead Server earns $20/hour plus tips.
On MOD shifts, the Lead Server earns $20/hour and focuses primarily on leading and supporting the FOH team rather than maintaining a section. The MOD may take tables when needed due to high volume, call-outs, or other staffing needs.
We're looking for someone who can be the go-to person on the floor; a hands-on leader who notices what needs attention, supports the team, and helps create a consistently great experience for our guests. If this sounds like you, submit your application today and give us a call at 913-296-7099! Thank you for your interest!
Job Type: Full-time
Pay: $20.00 per hour
Shift:
Experience:
- Serving: 3 years (Required)
Ability to Commute:
- Leawood, KS 66211 (Required)
Work Location: In person
