Job Summary: A DLCCC Front Desk Representative is responsible for creating a positive member experience by providing a superior level of customer service to our members, prospective members, and guests.
Must be available 7am-6 pm on Saturdays, 10 am-6 pm on Sundays, and occasional weekday evenings and Friday Evenings as needed from 5:00pm – 10:00pm. Shifts are from 4 to 6
hours. One weekend off a month.
Key Duties and Tasks:
-
Greet members, prospective members and guests, providing exceptional customer service.
-
Handle all front desk related activities including:
-
Serves as the first point of contact for all customer questions, concerns and comments
-
Answer phones in a friendly manner and assist callers with a variety of questions.
-
Check-in members
-
New member enrollments.
-
Stays current on new program offerings and schedules
-
Attend Front Desk meetings
-
Schedule court use, classes and any other appointments and needed
-
Daily POS activity
-
Update member account information
-
Respond to member questions and concerns in a timely and professional manner and elevate to Manager as needed
-
Assist in maintaining the neatness and cleanliness of the club
- Other duties as assigned by the Front Desk Supervisor
Desired Qualifications:
- Customer service background preferred
-
Knowledge of a POS system
-
Enjoys meeting new people
-
Basic computer proficiency
-
A passion for fitness and health
-
Upbeat and positive attitude
-
Punctuality and reliability are a must
-
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations
-
Strong listener with the ability to empathize and problem solve
-
Dedication to the success of the facility
-
Wear appropriate clothing
-
Maintain a positive attitude with members and staff
Position:
- Is a part-time position
- Is an “at will” position
-
Reports directly to the Front Desk Supervisor.
Salary/Wage/Benefits:
-
Free Single membership at date of hire
-
Discount on services and logo apparel
-
Discount on Historic Holmes Theatre productions
Learn, grow and play at the Detroit Lakes Community and Cultural Center! Full fitness, aquatics and recreation facility with a giant, indoor play-land. 8-lane pool, track, courts, classes and a beautiful 800+ seat performing arts theatre, conference room and ballroom!
Pay: Starting at $14.00 / hour
Benefits:
Job Type: parttime
Schedule:
Education: No education required
Work location: On-site
