Essential Duties and Responsibilities:
List the job’s most important functions and responsibilities. Include all important aspects of the job, whether performed daily, weekly, monthly, annually or any that may occur at irregular intervals.
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Provide exceptional customer service to all internal and external customers.
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Create cost analysis for each marketing event
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Develop and submit monthly promotional calendars
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Manage monthly social media calendars
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Assist Marketing Coordinators in maintaining social media and online review platforms.
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Prepares purchase orders for marketing projects and events based on budget.
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Help develop and coordinate direct mail and newsletter pieces
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Utilizes project management system in preparing and distributing information for printing signs, coupons, banners, flyers, and other marketing tools.
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Resolves customer complaints and issues via letter, phone calls, email and/or personal meetings
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Assures correct point values, prize and or comp values issued to players via casino management system.
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Manages and coordinates customer events with Players Club and other affected departments
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Manages customer events, programs and parties
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Maintain and manage dispersing of donations to various business and organizations
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Interfaces with advertising and/or other agencies to meet deadlines of radio, newsprint and television advertisements.
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Work with Marketing Director on meeting budget expectations.
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Manage team of Marketing Coordinators
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Maintain and distribute property collateral
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Must be able to work nights and weekends as needed.
Job Specific Knowledge
Extensive knowledge and skill gained through broad experiences in a field (or fields) which requires a command of involved, diverse practices and precedents and theory and principles. Typically requires a Marketing Bachelor's degree (B. A.) from four-year college or university; or minimum of four years related experience and/or training; or equivalent combination of education and experience.
