A Restaurant Manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant. They are responsible for the overall operation of the restaurant according to Dunkin’ standards, franchisee policies and procedures and in compliance with all applicable laws.
Responsibilities Include:
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Able to perform all responsibilities of restaurant team members
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Lead team meetings
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Deliver training to restaurant team members
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Ensure Brand standards, recipes and systems are executed
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Create and maintain a guest focused culture in the restaurant
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Review guest feedback results and implement action plans to drive improvement
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Communicates restaurant priorities, goals, and results to restaurant team members
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Execute new product rollouts including training, marketing, and sampling
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Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
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Control costs to help maximize profitability
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Completion of inventory on a periodic basis as determined by Franchisee
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Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
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Completion of DCP and other vendor orders
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Conduct self-assessments and corresponding action plans
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Ensure restaurant budget is met as determined by Franchisee
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Manages cash over/short in restaurant and ensures team members are following franchisee’s cash management policies
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Engages with Dunkin’ Brands Field Operations team as appropriate
Management Responsibilities Include:
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Recruit, hire, onboard and develop restaurant team members
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Plan, monitor, appraise and review employee performance
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Coach restaurant team members to drive sales, improve profitability and guest satisfaction
Education/Experience:
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Basic computer skills
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Fluent in spoken and written English
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Basic math and financial management
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Previous leadership experience in retail, restaurant, or hospitality
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College Degree preferred
Key Competencies:
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Strong analytical skills and business acumen
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Works well with others in a fun, fast-paced team environment
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On time, demonstrates honesty and a positive attitude
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Willingness to learn and embrace change
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Ability to train and develop a team
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Guest focused
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Time Management
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Problem solving
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Motivating others
Physical Demands/Working Conditions:
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Standing on feet
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Repetitive motion including bending, stooping, and reaching
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Lifting packages (if applicable)
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Wearing a headset (if applicable)
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Working in a small space
