Job Title: Data Center Technician - L2
Experience: 4-5 Years
Location: Reno, NV (Onsite 5 days a week- Flexible; will include nights or weekends as needed)
Work Model: Onsite
Key Responsibilities
- Coordinate, schedule, and manage all implementation, stand-up, and decommission activities.
- Coordinate, schedule, and manage all routine break-fix and maintenance tickets and activities.
- Monitor and report on technical progress; track project deliverables.
- Participate in data center capacity management planning.
- Actively attend and participate in daily DC Ops stand-up calls.
- Conduct daily preventative walkthroughs in each data center, keeping spaces clean and well organized.
- Receive, rack, stack, and install all equipment in data centers; troubleshoot hardware issues.
- Assist with racking, installation, and configuration of servers, network, storage, and other hardware assets.
- Respond efficiently to data center tasks through the ticketing system; document all tasks thoroughly.
- Provide vendor escort and support for hardware or other maintenance issues as required.
- Leverage global datacenter documentation and best practices; suggest process improvements; maintain documentation.
- Coordinate and assist with hardware maintenance activities.
- Handle equipment orders, returns, shipments, and inventory/asset management.
- Update asset allocation sheets and DCIM tool as needed for each data center.
- Design, install, and manage cabling inter- and intra-rack.
- Troubleshoot, diagnose, and upgrade hardware.
- Create rack elevation and cabling diagrams.
- Develop, document, and implement operational processes.
- Manage spare parts inventories at respective sites.
- Provide full end-to-end RMA support , from ticket creation, replacement, packing, and return shipping , for DGX, Supermicro, Quanta, Arista, and other vendors.
- Box, label, and transfer assets intra-DC and inter-DC; coordinate transfers to/from other warehouses.
- Provide 24x7 high-availability support during high-demand benchmarking periods.
- Deliver dedicated customer and general population data center support.
- Escort vendors and visitors; conduct data center tours as required.
- Collaborate with data center infrastructure and facilities teams to ensure an optimal operating environment.
- Actively participate in data center audits and surveys.
- Open, action, and resolve JIRA work tickets within targeted SLA timeframes.
- Perform other responsibilities as assigned.
Required Qualifications
- 4–5 years of experience working in a data center or equivalent technology environment; 2–3 years in a customer service-oriented role.
- Self-driven with the ability to motivate and lead teams, promoting inclusiveness in small groups.
- Ability to communicate operational standards, explain data center critical infrastructure, and server operating systems effectively.
- Must be able to lift 70 pounds overhead with or without reasonable accommodation.
- Ability to work a flexible schedule, which may include nights, weekends, and holidays.
- Working knowledge of data center management and layout, power, cooling, and cabling.
- Working knowledge of networking and systems concepts: circuits, IP routing, consoles, and networking.
- Familiarity with Linux Ubuntu, CentOS; DGX OS and XenServer a plus.
- Knowledge of network switches (Arista), Ethernet connectivity, IP addressing, routing tables, VLANs, and network mapping; Mellanox InfiniBand a plus.
- Experience with Supermicro, Dell RP series (preferred), HPE servers, DGX servers (a plus), and Arista/Mellanox networking hardware.
- Experience with fiber optic cables , inspection, cleaning, and testing (preferred).
- Technical inventory management experience (preferred).
- Valid driver’s license, clean driving record, and access to a vehicle.
- Willingness to participate in on-call rotations as required.
- Ability to travel locally and/or out of state as required.
- Adherence to all company safety policies and OSHA standards.
Preferred Qualifications
- Associate’s or bachelor’s degree in a related field.
- 4+ years of experience in a 24x7 production data center supporting internal and external clients.
- Self-motivated, reliable, and highly accountable.
- Excellent written and oral communication skills at all levels; ability to translate technical concepts for non-technical audiences.
- Proficiency in Microsoft Office Suite, particularly Excel.
- Highly analytical with strong attention to detail.
- Experience with JIRA, Netbox, and ServiceNow.
- Mellanox product expertise and experience with InfiniBand fabrics and networking.
- Availability to work flexible hours, including late nights, weekends, and 24x7 coverage when required.
Job Type: Contract
Pay: $30.00 - $38.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Referral program
- Vision insurance
Ability to Commute:
- Reno, NV 89521 (Preferred)
Ability to Relocate:
- Reno, NV 89521: Relocate before starting work (Preferred)
Work Location: In person
