HUMAN RESOURCES DEPARTMENT - EMPLOYEE SERVICES DIVISION
Employee Services Consultant III
The Employee Services Consultant class includes all positions whose duties are to perform and support the application and execution of established policies, procedures and processes. The Employee Services Consultant must have a detailed understanding of the knowledge, and theory of Human Resources and Relationship Management. Human Resources Assistants and Employee Services Consultants in a lower series report through this position.
Education
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Bachelor's degree with major in human resources, business, management, organizational development, or Human Resources.
Experience
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Employee Services Consultant III – Advanced levels of responsibility and three to four (3-4) years of human resources experience in any combination of the following components: compensation, recruitment/staffing, benefits, human resources, employee relations, talent development, performance management, and organizational development.
License / Certificates
May be required to periodically participate in continuing education opportunities in related professional development categories.
Designations from the Society of Human Resources Management, International Personnel Management Association – HR
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SHRM-CP/SCP Certification preferred.
Equivalency
Evaluation Plan
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Interview: 70%
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Evaluation of Training, Experience & Personal Qualifications: 30%
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Total of Interview and Evaluation T.E.P: 100%
Additional points may be awarded for:
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Veteran Points: 0 – 15 points
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Detroit Residency Credit: 15 points
LRD: 10/13/2025
Knowledge, Skills and Abilities
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Human resources staff planning and employee progression and succession plans.
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Management principles and practices affecting human resources administration.
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Quality management and process improvement principles.
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Regulations, policies and procedures pertinent to service areas.
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The laws, regulations and methods governing public sector human resources management.
Skill in:
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Analysis.
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Business Writing.
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Collaboration.
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Confidentiality.
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Consulting and Advising.
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Critical & Analytical Thinking.
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Customer Service and Client Focus.
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Decision making.
- Effective written and oral communication.
- Gathering, organizing and analyzing information.
- Human Resources Information Systems applications.
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Initiative and Self-Management.
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Interpersonal relationship building.
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Policy administration.
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Problem Solving/Decision Making.
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Professionalism and Credibility.
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Relationship Management.
Ability to:
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Accurately secure, evaluate, analyze, and record facts.
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Collect, analyze and interpret statistical data.
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Communicate effectively orally and in writing with tact and diplomacy.
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Compute mathematical calculations with speed and accuracy.
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Coordinate multiple priorities.
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Cultivate a climate of integrity and ethics.
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Develop and maintain effective working relationships.
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Establish and maintain effective relationships with customer base.
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Exercise appropriate judgment in answering questions and releasing information.
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Gather, analyze and present facts.
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Identify change management issues; evaluate and implement changes in procedures and activities.
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Interpret and effectively communicate regulations, policies and procedures
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Organize and prioritize work.
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Prepare clear and succinct reports, graphs, correspondence, and statistical reports.
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Respond to workplace dynamics in a timely and pro-active manner.
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Respond to workplace dynamics in a timely, visionary and proactive manner.
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Secure cooperation of public officials, department managers, employee organization representatives, and others.
Candidates considered for placement in this classification may be subject to a Criminal Background Investigation based on the requirements of the position.
The above statements describe the general nature and level of work performed by employees assigned to the class. Incumbents may be required to perform job-related responsibilities and tasks other than those stated in this specification. Specific job duties may vary from position to position. The City of Detroit is an Equal Opportunity Employer. No applicant for employment shall be discriminated against on the basis of race, color, national origin, sex, religion, age, disability, or other criteria prohibited by City, State, or Federal law.
