Overview:
We are seeking a friendly, reliable and customer focused Front Desk Associate to be the first point of contact for our guests and clients. Apon this role you will create a welcoming experience, manage daily front desk operations and support the team with tasks. Responsibilities include check-in/check-out, handling reservations, addressing guest inquiries or concerns.
SHIFT HOURS: 7AM to 3PM, and some weekends varies from shifts 7AM- 3PM OR 3PM TO 11PM (Weekdays if NEEDED)
******URGENT******* START AS SOON AS POSSIBLE!
Key attributes and responsibilities of the position include:
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Practices customer service behaviors, such as listening, initiative, responsiveness, cheerfulness, accommodation, courtesy, honesty, and professionalism
- Demonstrates good communication skills and helps ensure optimum communication between all guests, all shifts, departments, and management
- Checks guests in and out in a cheerful, friendly manner, maintaining efficiency, accuracy, and compliance with legal requirements and company standards
- Ensures accurate processing of charges and completes/balances end of shift reports with full handover to next shift
- Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages
- Observes safe cash handling procedures required by company policy and is responsible for the cash drawer, cash, and credit card information transactions for the shift
- Takes and records advance reservations accurately and confirms requests
- Maintains a clean and organized lobby and front desk area including restocking coffee and amenities
Qualifications:
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Experience in other hotels or a comparable service industry dealing with customers
- Prior PMS system experiences a plus!
