Senior Dental Patient Coordinator
Holistic Dental Center of New Jersey · Millburn, NJ · Full-time, In-office
About the Practice
Holistic Dental Center of New Jersey is a premier biologic and holistic dental practice located in downtown Millburn, NJ. Our patients travel from throughout New Jersey and surrounding states seeking a higher standard of care — one that connects oral health to whole-body wellness. We operate as a fee-for-service practice, which means no insurance bottlenecks, no compromises, and a team that is fully focused on delivering an exceptional patient experience at every touchpoint.
About the Role
We are looking for a Senior Dental Patient Coordinator who is the best at what they do. This person is the first voice a new patient hears and the reason they book. You will be responsible for converting inquiries into scheduled appointments, presenting treatment and financial arrangements with confidence, and ensuring every patient interaction reflects the concierge-level standard our practice is known for.
This is NOT an entry-level position.
What Success Looks Like
- High new patient conversion rate on inbound calls
- Patients feel educated, cared for, and confident in moving forward with treatment
- Front desk operations run smoothly and on-system
- You are someone the doctors and team can rely on to represent the practice at the highest level
Requirements
- Minimum 3–5 years dental front desk experience
- Experience in fee-for-service and/or out-of-network practices preferred
- Exceptional phone skills and new patient conversion abilities
- Strong understanding of dental insurance verification and claims
- Experience with treatment presentation and financial arrangements
- Comfortable handling high-end patients and delivering concierge-level service
- Leadership or front office management experience preferred
- Open Dental experience preferred
- Ability to follow systems, meet KPIs, and work within structured protocols
- Polished, professional appearance and demeanor — we are a high-end, patient-centered practice and our team reflects that standard
Compensation & Benefits
- $25–$35/hour depending on experience
- Health insurance
- Paid holidays
- PTO
- Performance bonus
- Minimum 35 hours/week
Why HDCNJ
We are not a typical dental office. Our patients are engaged, health-conscious, and trust us with their care because we've earned it. You'll work alongside a team that takes quality seriously, in a beautiful downtown Millburn location steps from NJ Transit. If you're a high-performing dental professional looking for a practice that matches your standards, this is it.
How to Apply
Apply directly through Indeed. In your application, please include the name of your most recent dental office and its average monthly production. Applications without dental front office experience will not be considered.
Screening Questions
- How many years of dental front office experience do you have?
- Have you worked in a fee-for-service or out-of-network dental office?
- What was your previous office's average monthly production?
- How do you handle a new patient who says your fees are too expensive?
- What percentage of new patient phone calls would you estimate you successfully scheduled?
- Have you supervised team members or managed front office operations?
- Which dental software have you used? (select all that apply)
- Open Dental
- Dentrix
- Eaglesoft
- Curve Dental
- Carestream
- Dentimax
- Dolphin
- ABELDent
- Other
Pay: $25.00 - $35.00 per hour
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
