Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview
Role Overview
As the Senior Auto Liability Special Handling Unit Resolution Manager (SHU SRM), you will serve as our primary owner and expert in responsible for the detection, investigation, handling and resolution of complex, high severity claims, involving suspected misrepresentation, organized activity or material inconsistencies. While this is an individual contributor role, the "Manager" title reflects the seniority, autonomy and strategic oversight required to manage high severity cases and coordinating decisions drive superior claim outcomes across multiple lines of business and with both internal and external stakeholders.
In this role, you will be responsible for providing recommendations and partnering closely with both internal and external stakeholders, including claims examiners, defense counsel, and clients to investigate, escalate and resolve cases involving suspected organized, staged or systemically suspicious activity. You will be expected to apply advanced complex claim expertise, exercise independent judgment and ensure outcomes align with regulatory requirements and ethical claims handling standards.
Your objective is to mitigate financial loss, improve litigation outcomes and strengthen controls for high-exposure clients.
How you'll make an impact
Key Responsibilities
Case Management & Investigation
-
Manage assigned high severity claims end-to-end for dedicated clients and jurisdictions
-
Conduct deep-dive investigations into suspicious claims
-
Develop investigative strategies, evidence and case direction in coordination with, SIU and other investigative partners.
Fraud Detection & Analysis
-
Utilize data analytics tools and industry databases to Identify patterns of organized activity, staged events, repeat actors or systemic padding using analytics tools and industry databases.
-
Assess severity and risk by determining escalation, referral or litigation strategy.
Regulatory & Compliance Oversight
-
Ensure all investigative and claim handling activities comply with state and federal reporting, regulatory and documentation requirements.
Subject Matter Leadership
-
Serve as the Subject Matter Expert (SME) for the broader to Claims team leadership, Supervisors and client stakeholders.
-
Provide guidance to adjusters on fraud indicators and "red flag" recognition.
-
Contribute insights, trends and best practices to strengthen broader detection and prevention efforts.
About You
Required Qualifications
Experience
-
7–10+ years of experience in insurance claims investigation, complex claim handling, SIU, law enforcement (white-collar/fraud units), or a related investigative field.
Education
-
Bachelor’s degree in criminal justice, finance, risk management, or a related discipline (preferred).
Certifications
-
Professional designation such as CIFI (Certified Insurance Fraud Investigator), or CFE (Certified Fraud Examiner) or similar designation is highly strongly preferred.
Skillset
-
Advanced investigative and analytical judgment
-
Strong collaboration with legal, claims, and investigative partners
-
Confident decision‑making in high‑exposure, ambiguous situations
#LI-NZ1
#LI-REMOTE
#Liability
Compensation and benefits
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
-
Competitive compensation
-
Comprehensive benefits programs designed to support your well-being
-
Career development opportunities and ongoing learning
-
A collaborative, people-first culture with accessible leadership
-
The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
