The Public Space Houseperson is responsible for maintaining high standards in all assigned lobby areas, and public restrooms, special cleaning assignments, and performing Room Attendant duties as necessary.
Essential:
- Approach all encounters with guests and employees in a friendly, service-oriented manner.
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Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.
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Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
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Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
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Maintain a warm and friendly demeanor at all times.
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Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
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Use proper two-way radio etiquette when communicating with other employees.
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Practice safe work habits to ensure the safety of guests, fellow employees, and self.
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Handle items for “Lost and Found†according to hotel standards.
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At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.
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Report maintenance issues to Housekeeping Supervisor/Manager.
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Be familiar with correct guestroom cleaning procedures to assist if needed.
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Deliver any clean linen to assigned sections, if necessary.
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Pick up Room Attendant’s dirty linen or trash as needed.
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Before leaving, collect all trash from the service landings and take it to dispose of in outside trash dumpsters, per hotel procedures.
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Vacuum guest corridors.
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Keep hallways, public areas, and closets neat and organized.
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Maintain cleanliness and sanitation in public restrooms.
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Adhere to the schedule for project cleaning of public areas.
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Maintain the stairwells to hotel standards.
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Keep the ash urn clean and filled with sand.
