Position Open Date: 07/02/2026
Position Close Date: Open until Filled
Interested in making a difference in your community while building a career? Join our team as a Case Manager Lead!
WHO WE ARE:
For 60 years, Opportunity Council has worked throughout Northwest Washington to build just, equitable communities through service, investment, and collaboration. Our mission is to help people improve their lives through education, support, and direct assistance while advocating for just and equitable communities. Part of a national network of Community Action Agencies, we are dedicated to helping people help each other and themselves—building a community where everyone has the chance to thrive and contribute.
OUR VALUES:
At Opportunity Council, our values guide everything we do. Collaboration, respect, integrity, passion, and learning shape how we show up for each other and for our community. We’re also committed to weaving diversity, equity, and inclusion into every part of our work—from the help we offer in the community to the kind of workplace we create for our staff.
To learn more about us and our work, visit our website: www.oppco.org
WHAT YOU WILL DO:
Provides case management services to participants in Opportunity Council’s Housing Programs. Provides leadership and guidance to case management staff around housing programs, short and long term services and assistance. Ensures implementation of Motivational Interviewing, Housing First, and Harm Reduction case management model. Assists in managing housing data, client file tracking and compliance, ensuring data quality and timely client file reviews. Provides leadership and direction on issues affecting low-income populations and works closely with agency service centers and community partners to ensure coordinated service delivery.
WORK SCHEDULE:
To be determined
LANGUAGE REQUIREMENT: To effectively serve our diverse community, this position requires fluency and proficiency in English and Spanish.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
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Provides housing-related case management services using Harm Reduction and Advance Motivational Interviewing model to households participating in housing programs, including assessment, resource and referrals, planning, goal setting, support, and evaluation.
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Works with housing case management staff, providing leadership, guidance, and direction in program and service delivery.
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Performs client file and data quality reviews for housing programs.
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Maintains up-to-date knowledge of major systems and resources that low-income households encounter and utilize.
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Maintains current, accurate and confidential records and provides reporting and tracking information for data management systems.
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Documents and reports specific client activities for Medicaid Billing in applicable programs.
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Collaborates with other agencies and service providers to develop service delivery plans.
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Conducts home visits both on-site and off-site.
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Ensures compliance with all federal, state, agency, and/or funder guidelines.
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Assists in program development work.
BILINGUAL POSITIONS ONLY:
Specialize in providing services to clients and families who speak a language other than English as a primary language. May occasionally be asked to support with translating/interpreting a language other than English to assist potential or current clients.
OUR IDEAL CANDIDATE WILL HAVE:
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Bachelor’s degree in Human Services, Psychology, Sociology, or related field, or equivalent year-for-year experience.
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Minimum 6 months of related experience.
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Experience in case management services with demonstrated competency in Motivational Interviewing, Harm Reduction, file management, and demonstrated ability to effectively support persons with complex needs achieve housing stability.
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Experience working with people living with mental illness.
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Experience working with people experiencing homelessness.
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Experience working with persons experiencing substance use disorder.
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Knowledge of substance use disorder, its signs and symptoms.
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If hiring for a bilingual position. Must be able to speak, read, and write with proficiency and fluency in English and Spanish.
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Valid Washington State driver’s license and five-year driving history within Opportunity Council’s Auto Insurance Standards.
We place a strong value in hiring individuals with lived experiences of, poverty and/or homelessness or who have previously participated in Opportunity Council programs or other social services.
OUR BENEFITS PACKAGE:
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance.
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Paid time off earned on an accrual basis (vacation, sick, personal, holidays)
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Paid time off for wellness needs
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Employer-paid holidays
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Employer-paid HDHP and low-cost traditional health care options
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HSA and FSA plans, subject to plan terms
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Eligibility for critical illness insurance coverage
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403(b) Retirement plan with employer contribution
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Eligibility for health coverage for legal dependents
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Eligibility for employee/family dental and vision coverage
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Voluntary benefits such as life insurance, long-term disability, and long-term care and personal legal services
ABOUT WHATCOM COUNTY:
Working with Opportunity Council in Whatcom County is more than just a job, it’s a chance to be part of something bigger. Surrounded by the natural beauty of the Pacific Northwest, our community is rooted in compassion, collaboration, and a shared commitment to positive change. Whether you're supporting local families, advocating for equity, or building programs that uplift our neighbors, you'll find purpose and connection here. Join us in building a stronger Whatcom County where everyone has the chance to thrive and contribute
We believe our team should reflect the communities we serve. That’s why we strongly encourage people of color, LGBTQIA+ individuals, Veterans, and people with disabilities to apply. Opportunity Council is proud to be an Equal Employment Opportunity employer. We do not permit discrimination based on race, creed, color, national origin, gender, gender identity or expression, sexual orientation, religion, marital or family status, pregnancy, military or veteran status, age, genetic information, disability, use of a service animal, or any other status protected by law.
