.Job Purpose
To provide superior customer service in answering customer calls using the company’s proprietary violations software and call center phone systems. Duties and Responsibilities
Answers incoming calls in a timely and professional manner using a polite tone and good grammar and diction.
- Researches and troubleshoots customer inquiries related to the photo enforcement programs within the communities.
- Notates RedCheck system daily with accurate detailed call comments.
- Notifies Team Lead of escalated issues on a timely manner.
Provides customer support in completing credit card transactions for violation payments.
- Checks work e-mail and other company communication channels daily.
- Performs other duties as assigned. Qualifications
High School Diploma or Equivalent; Associate’s or equivalent from a two-year college or technical school is strongly preferred.
1-2 years of previous customer service/call center phone system experience.
Computer skills (Microsoft Office: Word, Excel, Outlook, etc; Windows Desktop).
Good English written and verbal communication skills. Spanish strongly preferred.
Accurate typing skills.
Must be able to hear with 100% accuracy with correction. Competencies
Customer service
Problem Solving/Conflict Resolution
Initiative
Communication Skills
Organization/Time Management Skills
Teamwork/Collaboration Skills
Accountability
Customer Service Focus
Attendance/Punctuality Working Conditions
The Call Center Representative will spend long hours sitting and working on a computer. At times, will be subjected to upset callers. Equal Opportunity Employer
RedSpeed prohibits discrimination against any applicant based on any legally-recognized basis, including, but not limited to: veteran status, race, color, religion, sex, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by federal, state or local law.
RedSpeed also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable law.
Pay: $19.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: Remote
