Fay Servicing is a nationally recognized mortgage servicer known for delivering borrower-focused support and investor-driven results. As a subsidiary of Fay Financial and a key part of The Fay Group, Fay Servicing specializes in managing re-performing and non-performing loans, as well other specialty products like Non-QM, jumbo, business purpose loans.
Fay Servicing’s high-touch servicing model emphasizes personalized care, helping homeowners navigate escrow, payments, and hardship solutions with confidence. For clients, we offer a strategic, transparent partnership built on operational excellence, real-time reporting, and regulatory compliance. Fay’s end-to-end servicing capabilities cover early-stage collections, loan modifications, property preservation, and default management. We also offer interim and business purpose servicing, including the infrastructure to oversee renovations and manage rents.
Headquartered in Tampa and operating nationwide, Fay Servicing combines deep industry expertise with cutting-edge technology to reduce risk, improve portfolio performance, and ensure an exceptional experience for both borrowers and investors.
Reporting to the Chief of Staff, Servicing, this position will be responsible for supporting all departments within Fay Servicing in the planning, support, execution of projects and strategies focused on driving increased revenue, cost savings, operational enhancements, regulatory requirements, and strengthening controls. The Senior Business Strategy Manager will also proactively define recommended process and technology enhancements and solutions, and present them for consideration.
This position will also support any designated activities required to define and track SLAs, KPIs and performance metrics for all departments within Fay Servicing. This person will drive and continuously evolve the Business Strategy Execution methodology, communication plans, processes, and tools to ensure they are aligned. Additionally, this role is responsible for collaborating with the Policies and Procedures team that supports the enterprise while ensuring appropriate representation and adherence to all regulations
Qualifications Include:
- Bachelor’s degree in business or related field, or commensurate experience required
- 10+ years’ experience with residential mortgage, commercial mortgage, insurance, and other financial products
- 5+ years’ experience with knowledge in key areas encompassed within the Financial Services division assigned (originations, insurance, etc.)
- 5+ experience in process implementation to include demonstrated experience researching and adapting best practices to align with business and product needs
- Comprehensive knowledge of project and product management lifecycles, to include gathering and prioritizing business requirements and product vision
- Strong Microsoft Office skills, particularly in using Visio to develop process flows, Excel to compile and analyze data, and PowerPoint to develop presentations
- Ability to independently drive implementation and integration of key initiatives and improvements within the Financial Services division
- Ability to understand and document processes, and have a high level of problem solving, process improvement, and product management skills
- Effective verbal and written communication skills with the ability to tailor them to all audiences within the organization
- High learning agility with the ability to learn and integrate multiple variables, make connections and identify/ implement successful solutions
- Demonstrated leadership skills to lead in both formal and matrixed environments
- Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization to influence and/or drive required results
- Proven analytical and organizational skills
- Strong interpersonal skills
- Collaborative work style; high team-orientation
- Ability to analyze and interpret data to identify opportunities and propose solutions
- Strong attention to detail; strong compliance orientation; high quality of work product
- Ability to prioritize; effective time management
- Professional maturity, integrity, ability to maintain confidential data and information
- Strong business acumen; strong fiscal and technical aptitude
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Featured Benefits
- Medical, Dental and Vision Insurance
- Company Paid Life Insurance
- Disability Insurance
- Pet Insurance
- 401k Program with Employer Matching
- 3 Weeks Paid Time Off (PTO)
- Paid Holidays
- Wellness Initiatives
- Employee Assistance Program
- Eligible for Hybrid Work Schedule with Remote Flex Days
Compensation
- The hiring range for this position is between $112,100 – $140,000 annually
- This position is eligible for an annual discretionary bonus
Fay Cares!
The Fay-Genstone Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.
At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify (https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.dhs.gov%2FE-Verify&data=05%7C02%7Cmcarcione%40faygroup.com%7C3cd0e67a88f74cc493cc08dcde54f808%7Cd61ef6b08efd4c02b6930e73c725846a%7C0%7C0%7C638629703723935092%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=p%2BGghqh23fRoXuCqwuMY7MajLRmcziHlYspYFUWdIYY%3D&reserved=0).
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
