Office Assistant - Fink's Jewelers (Richmond, VA)
Position: Full-Time Office Assistant
Location: New flagship store at N. Gayton RoadW. Broad Street, Richmond, Virginia
Pay: $20-$22 per hour, plus participation in the office staff repair commission program
Key Responsibilities
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Support sales activities using the POS system
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Process sales transactions
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Handle layaways and special orders
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Maintain customer records, special order files, and layaway files
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Processing incoming and outgoing inventory transfers
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Prepare packages and documentation for shipping and mail
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Manage jewelry repair intake and follow-up
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Communicate repair estimates
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Track completion and shipping dates
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Notify customers when repairs are complete
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Assist customers in person and by phone
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Research transactions using the company's ERP software
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Perform other administrative duties as assigned
Qualifications
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Highly organized and detail-oriented
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Proficiency with Microsoft Office products
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Strong customer service and communication skills
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Comfortable learning and using POS and ERP systems
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Ability to manage multiple administrative tasks accurately
Schedule
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Favorable retail hours Monday-Saturday
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Closed Sundays
Benefits
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Health, Dental, and Vision Insurance
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Health Savings Account (HSA)
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Flexible Spending Account (FSA)
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401(k) Retirement Plan
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Paid Holidays and Paid Time Off
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Short- and Long-Term Disability Insurance
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Company-paid Life Insurance
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Voluntary Life Insurance
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Employee Discount
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Professional Development Assistance
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Referral Program
About Fink's Jewelers
Founded in 1930 in Roanoke, Virginia, Fink's Jewelers is a family-owned company now operating 12 locations across Virginia, North Carolina, and Tennessee. The company emphasizes exceptional customer service and has been recognized as one of America's Top 50 jewelers.
