Under the limited supervision, performs outreach and builds relationships with homeless neighbors; provides advocacy; and assists with connection to social services and permanent housing; and performs other related duties as assigned.
DUTIES AND RESPONSIBILITIES (which are not in any hierarchical order)
1. Identifies and assists unsheltered homeless neighbors through direct street outreach activities and/or through community referrals.
2. Works collaboratively with the Homeless Services Supervisor and other agencies to conduct outreach in the community, focusing on those who are most vulnerable. Outreach will occur in identified “hot spot” neighborhoods within City at times when individuals are most likely to be found (including early morning, evenings, and weekends as needed).
3. Provides linkage to other needed resources, such as mental health, substance use, legal, assistance with housing and benefits applications, distribution of health and hygiene supplies, and transportation assistance.
4. Establish and maintain positive, productive working relationships with clients as well as mental health organizations, shelter programs, police (and other local officials), and providers of services and resources to homeless neighbors.
5. Completes Vulnerability Index Service Prioritization and Decision Assistance Tool (VI-SPDAT) to determine vulnerability and acuity of neighbors during street outreach as well as other outreach and referral processes.
6. Documents all contacts and outcomes in the Homeless Management Information System (HMIS) and any other system as assigned; maintain complete client records, daily activity logs, mileage logs, and other reports as directed.
7. Provides advocacy for homeless neighbors when they encounter barriers.
8. Assists in obtaining housing readiness documentation including but not limited to ID, social security cards, and income verifications; assists in identifying appropriate housing and completing housing applications.
9. Coordinates transportation for clients to and from appointments.
10. Attend team meetings, case conferences, training workshops, taskforces, and other community meetings as required.
11. Coordinates and participate in community outreach events including but not limited to the Point-In-Time counts.
12. Performs other duties or special projects as assigned.
