At Zoom Drain, we take great care in cultivating the careers of our employees. We offer training and room for growth because we recognize that career advancement is a large part of job satisfaction.
The Customer Service / Dispatcher role is an integral part of our operations — our operational efficiency starts here. Your mission: route the right technician, to the right call, at the right time.
Customer Service / Dispatcher Benefits | WHAT WE OFFER
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Paid Time Off
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Company Gatherings
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Recognition & Rewards
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Positive Team Atmosphere
Customer Service / Dispatcher Responsibilities | WHAT YOU'LL BE DOING
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Effectively manage incoming calls
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Identify and assess customers’ needs to achieve satisfaction
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Build sustainable relationships of trust through open and interactive communication
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Provide accurate, valid, and complete information by using the right methods/tools
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Meet personal/team sales targets and call handling quotas
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Schedule & communicate with technicians to meet customer requirements
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Assign work orders based on priority to the available workforce
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Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
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Keep records of customer interactions, process customer accounts, and file documents
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Follow communication procedures, guidelines, and policies
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Go the extra mile to engage customers
Customer Service / Dispatcher Qualifications | WHAT YOU BRING
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Proficiency with ServiceTitan software (required)
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Previous experience in the home services industry (required)
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Strong phone contact handling skills and active listening
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Customer orientation and ability to adapt/respond to different types of customers
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Excellent communication skills (English/Spanish Bilingualism preferred)
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Ability to multi-task, prioritize, and manage time effectively
- Each location is independently owned and operated
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