Position: Cashier Team Manager
Salary: Negotiable
Qualifications
- 5–7 years of customer service and/or food industry experience preferred.
- High school diploma or equivalent preferred.
- NYC Food Protection Certificate (Food Handler Certification) preferred.
- Strong leadership, communication, and problem-solving skills.
- Ability to work in a fast-paced environment while maintaining accuracy and professionalism.
- Experience supervising, training, and motivating team members preferred.
About Us
Cannelle is a French bakery/patisserie located in East Elmhurst (Queens) and Long Island City, specializing in pastries, cakes, tarts, and other baked goods.
Full Job Description
Cannelle is a French bakery/patisserie located in the heart of East Elmhurst (Queens) and Long Island City specializing in pastries, cakes, tarts and other amenities.
Job Summary
We are seeking an experienced and dependable Cashier Team Manager to lead and support our cashier team. This is a hands-on position that requires actively working as a cashier while supervising team members and ensuring smooth front of house operations. The ideal candidate will lead by example, provide excellent customer service, and maintain a positive and productive work environment.
Responsibilities
- Supervise and work alongside cashier team members during daily operations.
- Serve as the lead cashier while providing guidance and support to the team.
- Set a positive, professional, and team-oriented tone for each shift.
- Assist customers and provide exceptional customer service at all times.
- Process sales accurately using the point-of-sale system.
- Prepare coffee beverages and assemble pastries for customers.
- Maintain extensive product knowledge, including ingredients and allergen information.
- Coach, train, and develop team members while identifying opportunities for improvement.
- Assist bakery management with administrative and financial tasks as needed.
- Help fulfill delivery and online orders.
- Maintain a clean, organized, and sanitary work environment.
- Ensure compliance with all Department of Health food safety regulations and company policies.
- Address customer concerns professionally and efficiently.
- Support the team during busy periods and operational challenges.
Physical Requirements and Work Environment
- Ability to stand and walk for extended periods of time.
- Ability to lift and carry moderate to heavy items when necessary.
- Ability to bend, reach overhead, and perform repetitive motions.
- Requires manual dexterity to operate cash registers, coffee equipment, and other bakery equipment.
- Requires continuous communication with guests, coworkers, and management.
- Requires visual acuity for operating equipment, handling transactions, and maintaining product quality.
Schedule and Training
- Must be available to work weekends, holidays, early mornings, and evenings as needed.
- Weekend availability is required due to high customer volume.
- Weekday schedules will be determined based on business needs and employee availability.
- The selected candidate will begin a three-day training program upon hire.
We offer competitive base salary, training and opportunity for advancement.
For more information about Cannelle Patisserie, please visit our website: www.cannellepatisserie.com.
Job Type: Full-time
Benefits:
- 401(k)
- Employee discount
- Paid time off
Physical Setting:
- Bakery
- Quick service & fast food restaurant
Experience:
- Customer service & Food industry: 5 years (Required)
Work Location: In person
