Location: Malvern, PA 19355 (in-office) Job Type: Full-time
About Us
We're a growing specialty glass company based in Malvern, PA, serving Chester County and the greater Philadelphia suburbs. We design and install frameless shower doors, custom mirrors, glass railings, and glass partitions for high-end residential and commercial clients. We're a tight-knit team of about 10 people, and we run a modern, organized operation — no chaos, no guesswork.
The Role
You'll be the operational backbone of our office — the person who keeps schedules tight, customers informed, and paperwork moving. You'll work directly with our Operations Manager and support the field team, sales, and ownership.
What You'll Do
- Answer inbound calls and texts from customers and route inquiries to the right person
- Schedule estimates, measures, and installations in our field service software and keep the calendar accurate
- Create and send estimates, invoices, and follow-ups
- Support light bookkeeping tasks in QuickBooks Online (recording payments, matching invoices)
- Order materials and track incoming glass deliveries against scheduled jobs
- Communicate with customers about lead times, scheduling changes, and day-of arrival windows
- Maintain accurate customer records, job files, and photos
- Help with general office administration: mail, supplies, filing, and vendor coordination
What We're Looking For
- 2+ years of administrative, office coordinator, or customer service experience (construction, trades, or home services a big plus)
- Comfortable working with numbers — you'll deal with measurements and fractions daily (e.g., reading 35-7/16")
- Strong written and phone communication — you'll often be the first voice a customer hears
- Organized and detail-obsessed: a wrong measurement or missed appointment costs real money in our business
- Tech-comfortable: able to learn field service management software (like HouseCall Pro), QuickBooks Online, and a modern phone system quickly
- Reliable, punctual, and comfortable in a fast-moving small business where you'll wear a few hats
What We Offer
- Competitive hourly pay based on experience
- Health insurance
- 3% retirement contribution
- Paid time off and paid holidays
- Stable, growing company — in business over a decade with a strong local reputation
- Small team where your work is visible and appreciated
How to Apply
Apply through Indeed ONLY with your resume.
Pay: $23.00 - $26.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
Work Location: In person
