At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.
Summary:
- Responsible for providing direct service and end-user support for a wide variety of computing devices and peripherals within the BayCare system.
- Works extensively with the incident management system and is responsible for fulfilling end user requests and resolving issues on computing devices in accordance with established SLAs and IS/Field Services procedural standards.
- Typical responsibilities involve moves, adds, and changes for computer devices and responding to break/fix service requests.
- Participates in IS related projects as directed and to assist with technology refresh, inventory management, system imaging/staging, and materials distribution.
Provides basic phone support and support of mobile devices
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Minimum Qualifications:
Education:
- HS Graduate or Equivalent GED - Required
Associates Degree (Computer Science) - Preferred
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Facility:
BayCare Health System, IS Customer Relationship Mgmt-BCHS
Location: BayCare Information Svc
Status: Full Time, Exempt: No
Shift Hours: 8:00am - 5:00pm
Weekend Work: No
On Call: No
How often will this team member be working remotely? Never
Equal Opportunity Employer Veterans/Disabled
