About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory.
The Four Seasons Resort Lāna’i is looking for a Host/ess who share s a passion for excellence and who infuse s enthusiasm into everything they do. Ou r teams h ave the opportunity to shape our guest experience by providing exceptional knowledge o f the Resort and exemplifying the Golden Rule in each interaction. Work authorization r equired .
Set cliff side overlooking a protected marine preserve, NOBU LĀNA‘ I offers sweeping panoramic views and innovative Japanese cuisine. Drawing upon Chef Matsuhisa's classical training as a sushi chef in Tokyo, his life abroad in South America and his travels around the world, his culinary style blends classical techniques with exotic global flavors. NOBU LĀNA‘ I showcases signature new-style Japanese cuisine, as well as new creations infusing local ingredients. Sip a signature cocktail in the lounge, take a seat at the sushi bar or enjoy dinner at one of the outdoor tables. Inspired by the simplistic lines found in Japanese architecture and a palette rich with teak timbers and meticulous wood detailing, the decor easily blurs the lines between interior and exterior space as diners gaze upon the sand and waters of Hulopo‘e Bay, often referred to as one of Hawaii’s most beautiful beaches.
A Host/ess serves as the first point of contact for guests by providing a warm welcome and introducing them to the restaurant experience. This role is responsible for managing reservations and seating to maintain an efficient guest flow, sharing information about the restaurant concept, menu offerings, and daily specials, and responding to all guest interactions with professionalism and courtesy to ensure a positive and memorable dining experience. Responsibilities include, but are not limited to:
Communicate the restaurant concept, food and beverage daily specials, and menu offerings; escort guests through the space to their assigned tables; obtain water preferences; and relay relevant information to servers and server assistants.
Maintain a clean, organized host stand, waiting areas, and reservation records; ensure all menus are wiped down, free of stains or wrinkles, and presented in a clean, polished condition.
Accurately enter and manage guest information in the reservations system, including special requests, occasions, and preferences; cross‑reference Golden and OpenTable profiles to support personalized and seamless service.
Respond promptly, courteously, and professionally to guest inquiries, concerns, and complaints to ensure a positive and welcoming experience.
Maintains a guest‑focused mindset with strong interpersonal and communication skills, effectively enhance s the guest experience, and demonstrates strong attention to detail while keeping a clean, organized, and well‑stocked workspace
JOIN OUR ‘OHA NA & ENJOY OUR AMAZING BENEFITS:
We look forward to receiving your application!
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Learn more about what it's like to work at Four Seasons Resorts Lana’i, visit us:
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Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
