The Student Financial Services (SFS) Loan Specialist primarily manages the Parent PLUS and private education loan processes at Susquehanna University. This includes advising students and families on loan selection, determining loan amounts based on costs and the loan application process. This position reports to the Assistant Director, Loans. This position is defined as a non-exempt position under FLSA regulations.
Education and Experience
High school diploma or equivalent is required, along with six months of office experience. Experience in student financial aid or student accounts receivable is strongly preferred.
Knowledge, Skills, Abilities
The person in this position should possess the knowledge and understanding of statute and regulations related to student financial aid and student accounts receivable, have excellent oral and written communications skills; the ability to write clear, concise letters and emails; and the ability to effectively communicate with students and parents while maintaining patience, tact and professionalism. They must be able to calculate figures and amounts in a timely and accurate manner. They should be able to demonstrate skills in Microsoft Office, including Excel, Word, and Outlook. They should have the ability to organize and prioritize work assignments, handle confidential information in a professional and ethical manner, and manage and process detailed information with frequent interruptions. They should also exhibit proficiency in analyzing and interpreting data to solve problems within established policies and procedures. The person in this position should possess the flexibility to work evenings and weekends on occasion and be committed to continual professional development and can attend professional conferences in the field of student financial services.
Physical Demand
Must be able to remain in a stationary position for extended periods of time indoors. Operate a computer, scanner, calculator, copier, fax machine and printer. The person in this position frequently communicates with students and families who have inquiries about their tuition bill or financial aid package; must be able to exchange accurate information in these potentially escalated situations. Position requires the ability to communicate information and ideas so others will understand.Position requires the ability to occasionally lift 10 pounds. Position requires occasional interaction with students and families in group settings.
