Important! To apply you must submit a Shawnee County application at https://jobs.sncoapps.us
Only applications received through the County website will be considered.
SHAWNEE COUNTY, KANSAS
POSITION DESCRIPTION
Under direct supervision, this position receives phone requests for services of a public safety nature including fire suppression, medical emergency and law enforcement, and relays them via Computer Aided Dispatch (CAD) to the appropriate Communications Specialist charged with providing these services. Performs other duties as required. This position is supervised by the Floor and/or Shift Supervisor.
WORK PERFORMED
75% Call Taker.
Receives and evaluates requests for services of a public nature. Accurately and thoroughly records all information pertinent to each request for service. Refers callers to the correct resources for requests not falling under the purview of the Shawnee County Sheriff’s Emergency Communications Center. Assists with auxiliary services notifications and requests as necessary. Performs patient, courteous and empathetic customer service under frequently stressful conditions.
15% Maintain Computer Record Entries.
Logs information received. Updates entries as needed. Maintains awareness of dispatch position statuses within Communications in order to support and facilitate internal information flow and respond to requests for assistance, support or matters of general information.
10% Teletype Information Systems.
Receives requests via phone from authorized requestors for Kansas Criminal Justice Information Systems checks. Processes and disseminates responses accurately and thoroughly to the requestor.
KNOWLEDGE, ABILITIES AND SKILLS
Ability to:
- Operate emergency and non-emergency telecommunication systems, including a 911 phone system and CAD system to receive and transmit messages and information.
- Provide accurate and timely transmittal and recording of information and messages.
- Exercise considerable judgment, within established guidelines, in performing duties.
- Work most holidays, weekends and hours other than regular daytime schedule, and work a rotating day off schedule.
- Deal with life-threatening situations daily.
- Remain calm and effective during emergency situations.
- Communicate effectively, both orally and in writing, using the English language
MINIMUM QUALIFICATIONS
High School Diploma or GED Certificate.
No felony convictions.
Required to type thirty-five (35) words per minute.
SPECIAL REQUIREMENTS
Required to pass a background investigation, pre-employment physical and drug screen.
Required to work most holidays, weekends and hours other than regular daytime schedule, and work a rotating days off schedule.
NCIC Certification or certification within one (1) year of employment.
Important! To apply you must submit a Shawnee County application at https://jobs.sncoapps.us
Only applications received through the County website will be considered.
SHAWNEE COUNTY, KANSAS
Job Type: Full-time
Pay: From $17.48 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
