Make a meaningful difference behind the scenes by supporting individuals and families through their grief journey. As a Bereavement Administrative Assistant (32 hours a week), you'll provide compassionate administrative support, help coordinate bereavement programs and events, and support every participant with the care, communication, and resources they need.
What you’ll do as a Bereavement Administrative Assistant:
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Maintains the confidentiality of patients, families, colleagues and other sensitive situations within Hospice of the Piedmont (HOP).
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Maintains accurate individual records and tracks all bereavement-related contacts and participation in the EMR system(s), including distribution of consent forms for groups, workshops, and individual counseling.
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Tracks, prepares and coordinates the scheduled mailings such as condolence cards, flyers, event calendars, and evaluations.
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Provides administrative support in the planning and execution of Bereavement program events.
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Emails reminders to attendees about upcoming support groups, camps, workshops and other events and monitors registrations.
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Tracks and orders supplies, books, and other supporting materials.
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Answers incoming phone calls, including calls from individuals and families who may be experiencing grief following the loss of a loved one, providing basic information, answering questions, and referring bereavement calls to members of Bereavement team or other appropriate HOP staff.
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Compiles bereavement statistics and reporting data.
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Coordinates with volunteers who assist with administrative tasks.
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Supports front office staff by providing reception coverage when needed.
Qualifications:
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High School Diploma or GED required. Associate degree in business-related field preferred.
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Experience working for a foundation or non-profit organization preferred.
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Experience in a position that interacts and provides customer service frequently to vulnerable and grieving individuals preferred.
Essential Skills for Success:
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Strong knowledge of office practices, procedures, and equipment
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Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
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Experience with EMR/EHR systems
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Highly organized and detail-oriented
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Effective team collaboration and independent work skills
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Excellent written and oral communication; strong proofreading ability
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Emotional maturity, compassionate, warm and collaborative
Typical Physical Demands/Working Conditions:
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Sit, stand, stoop, bend, reach, lift and walk, climb steps
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Extended periods of sitting, desk-bound activities
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Lifting up to 20 pounds
- Verbal and written communication skills, including ability to use phone and computer efficiently
Hospice of the Piedmont is a non-profit, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and patients served.
**Actual starting pay will be based on relevant experience and qualifications**
