General Summary:
Performs the day-to-day operations of the Mobile/Field Service Technician responsibilities ensuring delivery of excellent customer service. Related activities include, but are not limited to, responding to customer repair and/or service calls, completing reports, and performing inventory maintenance on truck
Essential Job Functions:
Field Service & Technical Operations
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Performs pneumatic pipe installation as assigned
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Completes maintenance, repair, and/or service work for all assigned jobs within assigned area(s) of expertise
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Troubleshoots technical problems and identifies and implements effective solutions
Product Knowledge & Customer Service
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Maintains comprehensive knowledge of available products, offerings, and services
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Identifies and recommends products and/or value-added services to customers to support their needs and maximize the Exotic Advantage
Documentation & Reporting
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Completes required documentation accurately and generates reports in a timely manner
Vehicle & Inventory Management
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Conducts routine vehicle maintenance including weekly washes and nightly interior cleanliness
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Coordinates all vehicle maintenance work with the Facilities department
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Schedules and inspects assigned vehicle per DOT requirements (where applicable)
Supplemental Job Functions:
- Performs other duties as assigned or requested.
Knowledge, Skills and Abilities Required:
- High School Diploma
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Previous work experience (industrial sales environment preferred)
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Valid chauffer’s license
Previous experience working on a computer- -MS Office and POS/Business System preferred
Exotic Automation & Supply maintains a drug-free workplace, including testing for marijuana.
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