We are looking for a Salon Coordinator to act as the first point of contact for clients who visit our salon or contact us to learn about our beauty services. Salon Coordinator responsibilities include greeting clients upon their arrival, answering clients’ questions about services via phone, email or in person and processing transactions. To be successful in this role, you should be highly organized, able to multi task, and able to manage clients with grace, even during peak demand. Ultimately, you will help boost our reputation by building friendly, trusting relationships with clients.
Responsibilities
- Warmly greet clients, guide them to our waiting area and inform assigned stylists of their arrival
- Book and confirm appointments
- Process transactions (cash and credit cards) and issue receipts
- Offer beverages and chat with clients who are in the waiting area
- Welcome walk-ins, answer questions about services and schedule appointments based on availability
- Inform clients about new services and discounts
- Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)
- Update client profiles and formulas
- Support and assist salon owner
- Maintain a tidy reception area
- Order business cards, brochures and stationery as needed
- Professional dress and appearance
Skills
- Proven work experience as a Salon Receptionist, Front Desk Representative or similar role
- Hands-on experience with office equipment, like printers, computer and POS systems. Proficient in Microsoft Suite products.
- Familiarity with processing transactions
- Excellent communication and customer service skills via phone and in person. Must be a people person and be very hospitable
- Solid organization and record-keeping skills again, great multi tasker
- Quick learner, able to learn salon management software. (Training provided)
- An ability to remain calm under stressful circumstances
- Social media skills and light marketing
- Must be a team player
- Professional dress and appearance
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- Employee discount
- Life insurance
- Paid time off
Work Location: In person
