Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
Position Summary:
Hornblower’s mission is to create amazing experiences. Our brand heritage dates back nearly 100 years and today our footprint spans 111 countries and more than 125 U.S. cities. We are proud to serve more than 30 million guests annually across our portfolio of water-based experiences, land-based experiences, overnight cruise experiences, and ferry and transportation services. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
The successful Server is technically competent in serving food and beverages, is hospitable and cordial to guests and coworkers, acts safely and responsibly, and is knowledgeable about the vessel and the skyline.
The right person will be adaptable, dynamic, and embody Hornblower’s RESPECT Service System.
Duties and Responsibilities:
- Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT service system
- Perform all functions listed in the Cook job description. Lead by example at all times.
- Be prepared to begin work at scheduled time. Maintain uniform and personal grooming in compliance with appearance standards.
- Create and maintain a safe work environment, focusing constantly on the safety of all Guests and Crew. Inspect food preparation and service areas to ensure observance of safe, sanitary food-handling practices.
- Provide Crew Members with any knowledge needed to successfully execute the event.
- Prepare high-quality food following prescribed recipes and production specifications
- Receive and store food and supplies using proper food-handling techniques including stock rotation and monitoring temperatures of perishable products
- Prepare and organize hot line food orders; portion, arrange, and garnish food for service
- Describe dishes to customer
- Deliver food to expediting station
- Stock hot boxes on the deck with ample food for service according to par levels. Monitor and maintain buffet food and supplies throughout service.
- Assist in routine cleaning of galley including daily cleaning of equipment and implements, sanitizing food preparation surfaces, and mopping floors.
- Set up and break down of food service stations and areas as prescribed; participate and lead pre-cruise and post-cruise settings, assign duties to Crew and ensure completion. Check out all side work and reset duties. Complete duty checklist and present to manager for review
- Actively participate in all required meetings.
- Support management and notify of any issues or situations, and to offer solutions to problems.
- Other duties as assigned by the manager or supervisor on duty
Requirements & Qualifications:
- High school diploma or equivalent required
- One (1) year experience in high volume restaurant preferred
- Energetic and enthusiastic personality essential
- Must be able to effectively understand and convey written and verbal information to guests and coworkers
- Must possess a service orientation – actively looking for ways to help others
- Basic computer skills are required
- Will work for extended periods without sitting
- Required to lift furniture and other heavy items such as dishes up and down stairs
- Will be required to be available for work on all major holidays
- Must meet minimum state age requirements
The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
