IT Support Technician (Must Live Near Warren Robins/Tifton, GA)
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About Taaspak LLC
Taaspak LLC is a fast-growing Managed Service Provider (MSP) based in Duluth, GA, dedicated to providing exceptional IT support and solutions to our diverse client base. We are looking for a motivated and customer-focused Tier 1 IT Support Technician to join our team for immediate hire. This role will primarily focus on our South Georgia clients.
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Compensation & Work Environment
· Hourly Rate: $18 - $25/hr, commensurate with experience.
· Work Environment: This is a remote position working from home with 25% travel to client sites. Milage and other expenses are reimbursed.
· Schedule: Monday – Friday 8am-5pm
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Position Overview
The Tier 1 IT Support Technician is the first point of contact for our clients, responsible for providing prompt, friendly, and effective technical support. This role requires excellent troubleshooting skills, a commitment to client satisfaction, and the ability to manage and resolve a variety of technical issues spanning desktop, network, and application support within a multi-client MSP environment.
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Key Responsibilities
· Provide professional and efficient Tier 1 help desk support via phone, email, and ticketing system.
· Log, prioritize, troubleshoot, and resolve technical issues related to operating systems, hardware, software, and network connectivity.
· Support a variety of end-user devices, including Windows Desktops, Apple MacBooks, tablets, and cell phones.
· Perform basic administration and troubleshooting of network components such as firewalls, switches, and wireless access points (APs).
· Escalate complex issues to Tier 2/3 staff when necessary, ensuring smooth transitions and clear documentation.
· Maintain accurate and detailed records of all support activity, resolutions, and configurations within the documentation and ticketing systems.
· Contribute to the creation and maintenance of internal knowledge base articles and client-facing documentation.
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Required Qualifications
· 1+ year of professional experience in a Help Desk or Service Desk role, preferably within a Managed Service Provider (MSP) environment.
· Proven knowledge of fundamental networking concepts and the ability to troubleshoot basic issues with firewalls, switches, and APs.
· Experience supporting and troubleshooting issues across Windows Desktop operating systems.
· Experience providing technical support for Apple MacBooks, tablets, and cell phones (iOS/Android).
· Strong verbal and written communication skills with a focus on exceptional customer service.
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Highly Desired Skills (Bonus Experience)
Candidates with experience in the following specific technologies are highly encouraged to apply:
· Fortigate Firewalls
· Ninja One (for ticketing and/or RMM)
· BitDefender (or other enterprise-level antivirus/endpoint protection platforms)
· Hudu (or other professional IT documentation platforms)
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Education and Certification
· High school diploma or equivalent required.
· Relevant certifications such as CompTIA A+, CompTIA Network+, Cisco Certified Network Associate or any Microsoft Certification (e.g., MS-900, AZ-900) are a significant plus.
Job Type: Full-time
Pay: $40,000.00 - $55,000.00 per year
Education:
- High school or equivalent (Preferred)
Experience:
- Active Directory: 3 years (Required)
- Microsoft Windows Server: 3 years (Required)
- Microsoft Azure: 3 years (Required)
Work Location: Remote
