Searching for employment opportunities in the manufacturing and automation sectors? Make an impact by working with a company that is a leader in motion control, lubrication, robotics, safety, vision, hydraulics, and pneumatics. As a growing organization, we are seeking individuals who can bring experience and creativity to our team of engineers, sales professionals, customer service specialists, and production staff.
Employees are offered competitive pay and benefits, including health, dental and life insurance, 401(k) with partial company match, paid holidays, and vacation and personal days.
Youngblood Automation is an equal opportunity employer. We are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Youngblood Automation is looking for an energetic and motivated Customer Service Representative to join our team. Youngblood Automation is a full service pneumatic, hydraulic, lubrication, motion control, and automation distributor, with in-house engineering and value-add manufacturing capabilities.
As a Customer Service Representative, you’ll be responsible for researching, processing, and resolving customer questions about products, orders, and pricing.
Responsibilities
- Guide and process customer orders and inquiries in a fast-paced environment.
- Assist customers with product questions, sales, and order taking via phone, email and chat.
- Solve customer problems and find best possible solutions.
- Monitor open orders to ensure process is on schedule
- Provide knowledgeable answers to questions about products, pricing and availability.
- Respond to shipping inquiries and answer order status questions.
- Become a product expert and understand each customer’s needs to provide real, effective solutions and deliver exceptional customer service.
Skills & Experience
- Prior customer service experience is a plus, but not required.
- Associates degree, working towards a degree, or equivalent work experience desired.
- Willingness to learn, be coached, and collaborate in a friendly, team environment.
- Proficient in Microsoft Office Suite products, particularly Excel.
- Self-motivated with a strong work ethic.
- Good oral and written communication skills.
- Excellent data-entry skills – must possess both speed and accuracy.
Critical Competencies
- Teamwork: Building cooperation among individuals and departments, sharing information and resources, and working to achieve group goals and outcomes.
- Communication: Listening effectively, transmitting information accurately and understandably, and actively seeking feedback.
- Customer Focus: Understanding and meeting the needs of customers and addressing the interests and concerns of all organization stakeholders.
- Professionalism: Dealing directly and forthrightly with people and problems, persisting to get the job done.
Join the Youngblood Automation Team
Youngblood Automation is a growing and financially sound organization that provides interesting and challenging work to our team members, a family-like atmosphere, and value-added solutions to our customers.
