HOLIDAY INN EXPRESS AKRON NW NOW HIRING
(across from Summit Mall)
Front Desk Agent
Summary
Greet guests warmly at the Front Desk, register and select room assignment, collect payment, assist with wake up call, dinner reservations, directions, etc. Answer multiline telephones, communicate with other departments in the hotel to ensure great guest service. Check guest out of room and provide detailed invoice, offer assistance and a fond farewell as they leave the hotel.
*Shifts are generally 6:45am-3:00pm, 2:45pm-11:00pm
Skills/Requirements
- Prior customer service required.
- Prior computer and register experience helpful.
- Ability to resolve problems professionally
- Ability to multi-task at the front desk; manage in person contact and incoming phone calls.
- Genuine enjoyment in helping others and being hospitable.
- Excellent verbal and nonverbal skills; smile.
- Must be available weekends and holidays.
Benefits
- All Employees are eligible for a Complimentary Meal when working 4 or more hours.
- Employees may receive Discounted Hotel Rooms Worldwide.
Employees may be eligible for:
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Matching Retirement Plan
- Paid holidays
- Paid Vacation Days
- Paid Sick time.
*Background check required
EEO
Pay: From $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Food provided
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekends as needed
Application Question(s):
- Are you able to work Saturdays, Sundays, and Holidays?
Experience:
- Front desk: 1 year (Required)
Ability to Commute:
- Fairlawn, OH 44333 (Required)
Work Location: In person
