Role Overview:
The Office Coordinator / Sales Support role is the operational hub of the office, responsible for keeping leads, estimates, schedules, and reporting moving without anything falling through the cracks. This role blends front-office coordination, sales support, and administrative planning, and is a strong fit for someone highly organized, tech-savvy, and energized by variety rather than routine.
About Our Company…
PAC NW Roofing (parent company of Tony’s Roofing) is a rapidly growing roofing company serving Pierce & South King County. We have almost doubled in size over the past 12 months and have ambitious growth plans for the future. We are a female-led, technology-first company, bringing new capabilities to the roofing industry, and aim to raise the bar on customer expectations.
You own this if….
You want to be part of a winning team, and you won’t settle for less. You like having a system to run and you run it consistently without losing steam. When something's not working, you speak up rather than quietly working around it. You pay attention to the details, want to make sure customers are happy and cared for, and like variety vs monotony in your workday.
Responsibilities
Lead Management
- Manage inbound leads across all sources: Google, Meta, website, lead aggregators, property managers, etc.
- Execute defined follow-up cadences by source, ensuring every lead is contacted within required timeframes
- Keep lead status current and accurately tagged by source in ServiceTitan for tracking and reporting
- Escalate high-value or unresponsive leads to ownership/sales per defined triggers, rather than letting them go cold
- Flag patterns (e.g., a source underperforming, response times slipping) to ownership
Phones & Scheduling
- Answer inbound calls during business hours; ensure no call goes unanswered or unreturned
- Book appointments and estimates directly into ServiceTitan
- Follow up on missed calls and voicemails within the specified timeframe
- Make outbound calls to fill the schedule during slower periods
Sales Support
- Follow up on open/pending estimates to move customers toward a decision
- Prepare and format customer-facing presentation materials in Canva
- Keep estimate and proposal statuses current and accurate in ServiceTitan
- Flag stalled opportunities to the sales team and ownership
Office Administration
- Build and distribute weekly operational and sales reports
- Schedule and coordinate team meetings
- Support quarterly planning sessions with ownership, including prep and follow-through on action items
Experience
- Prior office experience or administrative support role with proven organizational skills. Home Service experience preferred
- Strong computer literacy including data entry, typing proficiency, and general office technology use. Familiarity with MSFT office suite and CRM software. ServiceTItan experience
- Excellent phone communication skills coupled with professional phone etiquette.
- Demonstrated ability to multitask efficiently while managing time effectively.
Pay: $27.00 - $30.00 per hour
Work Location: In person
