Administrative Assistant – Pest Control Office
Position: Administrative Assistant
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Employment Type: Full-Time
Department: Office Administration
Position Summary
We are seeking a dependable, organized, and customer-focused Administrative Assistant to join our pest control office. This position is responsible for supporting daily office operations, providing excellent customer service, scheduling pest control services, communicating with technicians and customers, and maintaining accurate customer and service records.
The ideal candidate is professional, friendly, detail-oriented, able to multitask in a fast-paced environment, and comfortable learning and using pest control software. Experience with Briostack or pest control office operations is a strong plus.
Primary Responsibilities Customer Service
- Answer incoming phone calls and assist customers in a friendly and professional manner.
- Respond to customer questions regarding services, appointments, billing, and account information.
- Schedule new and existing customers for pest control services.
- Handle customer concerns and complaints professionally and work toward appropriate resolutions.
- Make outbound calls to customers regarding appointments, service reminders, follow-ups, and account issues.
- Maintain a positive and professional relationship with customers.
Scheduling & Dispatching
- Schedule daily pest control services and appointments.
- Coordinate technician schedules and routes.
- Communicate appointment changes, cancellations, and updates to technicians and customers.
- Monitor the daily schedule and help ensure technicians have the information needed to complete their services.
- Reschedule missed, canceled, or postponed appointments as needed.
- Help manage urgent service requests and customer scheduling needs.
Briostack & Office Software
- Enter and maintain accurate customer information in Briostack.
- Create and update customer accounts, service agreements, appointments, and service records.
- Review technician notes and service information for accuracy and completeness.
- Assist with generating reports and maintaining accurate office records.
- Process service requests and ensure customer information is properly documented.
- Learn and utilize additional office software and technology as required.
Billing & Administrative Duties
- Assist with customer billing, payments, invoices, and account questions.
- Follow up on past-due accounts when needed.
- Process paperwork and maintain organized customer files.
- Assist with data entry and general office recordkeeping.
- Prepare documents, correspondence, and reports as needed.
- Maintain confidentiality of customer and company information.
- Assist management with various administrative tasks and special projects.
Technician Support
- Communicate with pest control technicians throughout the day.
- Provide technicians with customer information, service details, and special instructions.
- Review completed service information and follow up on missing documentation when necessary.
- Assist technicians with scheduling changes and customer requests.
- Help keep communication between the office, technicians, and customers organized and efficient.
Qualifications
- Previous administrative, receptionist, customer service, or office experience preferred.
- Pest control industry experience is a plus.
- Briostack experience is highly preferred but willing to train the right candidate.
- Excellent telephone and customer service skills.
- Strong organizational and time-management skills.
- Ability to multitask and prioritize responsibilities.
- Strong attention to detail and accuracy.
- Professional written and verbal communication skills.
- Comfortable working with computers and learning new software.
- Ability to remain calm and professional in a busy office environment.
- Dependable, punctual, and reliable.
- Ability to work independently while also being a team player.
Ideal Candidate
The ideal candidate is someone who enjoys helping people, communicates well, stays organized, and can handle multiple tasks throughout the day. This person should be comfortable answering phones, working with customers, coordinating schedules, and using computer software.
Experience in a pest control, home services, HVAC, plumbing, landscaping, or other service-based business is a plus.
Work Schedule
Monday–Friday
8:00 AM–5:00 PM
This is a full-time office position. Occasional additional hours may be needed based on business needs.
Physical & Work Requirements
- Ability to sit and work at a computer for extended periods.
- Ability to communicate clearly by phone, email, and in person.
- Ability to work in a busy office environment.
- Ability to use a computer, telephone, printer, and other standard office equipment.
- Ability to handle confidential customer and company information appropriately.
What We Are Looking For
We are looking for someone who is:
- Reliable
- Organized
- Friendly and professional
- Detail-oriented
- Computer proficient
- A strong communicator
- Customer-service focused
- Able to multitask
- Willing to learn
- A dependable team player
If you are organized, enjoy working with customers, and want to be part of a growing pest control team, we would love to hear from you.
Pay: $18.00 - $22.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
