* THIS IS A FULLY ONSITE POSITION*
SUMMARY
Answers telephones, routes callers, takes messages and provides routine information to callers
REQUIREMENTS
RESPONSIBILITIES AND DUTIES:
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Maintains established departmental policies and procedures, objectives, quality improvement program, safety, environmental and infection control standards.
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Operates microfilm equipment in retrieving file data.
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Interprets insurance program procedures and provisions to resolve routine patient billing inquires and problems.
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Counsels patients requiring external financial assistance, including recommending third parties.
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Answers all inquiries regarding patient accounts.
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Researches credit balance accounts, refunds overpayments to patient, guarantor or third party payer.
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Secures information relative to patient’s financial status or insurance coverage. May complete insurance forms, verify insurance coverage, and secure other information if needed.
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Prepares appropriate information for billing personnel.
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Answers telephones, routes callers, takes messages and provides routine information to callers. Responds promptly to inquiries and requests.
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Negotiates contractual payment plans with patients as authorized.
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Performs a variety of routine typing and clerical duties as necessary.
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Receives complaints of poor or inadequate service and determines action to be taken.
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Traces missing files.
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Attends meetings as required.
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Other duties as assigned.
EDUCATION & EXPERIENCE REQUIREMENTS:
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High school diploma or combination of relevant experience and education required.
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Previous customer service experience required
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Healthcare experience highly preferred
SKILLS & ABILITIES REQUIREMENTS:
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Outstanding communication, interpersonal, mulit-tasking and analytical skills
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The ability work well with minimal supervision in a high-volume environment
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Proven ability to remain composed and professionally under difficult situations with a strong team approach
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PC proficiency with various Windows applications
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Knowledge of phone systems and technology
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Skill in recognizing and responding to emergency/high-priority situations
PHYSICAL REQUIREMENTS:
Working Environment:
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Work in an office, where the climate is controlled
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Occasional travel between medical groups and/or hospitals when necessary. 0-25 % of the time.
OSHA exposure category: III
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Category I – Position includes tasks that involve exposure to Blood borne Pathogens.
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Category II – Position includes tasks that do not have exposure to Bloodborne Pathogens, however employment may require unplanned Category I tasks.
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Category III – Positions includes tasks that do not involve exposure to Bloodborne Pathogens. This position would not be required to perform Category I tasks.
