Office Assistant / Job File Coordinator – Xactimate Experience Required
SERVPRO of New Kent, Williamsburg & Northern Neck is seeking a dependable, organized, and customer-focused Office Assistant/Job File Coordinator to join our team.
This position supports our customers, estimators, project managers, and production teams throughout the restoration process. The ideal candidate will have previous Xactimate experience, strong clerical and customer-service skills, and the ability to manage multiple job files and deadlines. Previous experience with water, fire, mold, or other property-damage mitigation work is strongly preferred.
Pay
$17.00–$21.00 per hour, depending on Xactimate proficiency, restoration knowledge, and relevant experience.
Responsibilities
- Answer incoming telephone calls and direct them appropriately.
- Communicate professionally and compassionately with customers experiencing property losses.
- Gather and accurately document customer, property, insurance, and loss information.
- Create and maintain accurate electronic and paper job files.
- Enter estimates and job information into Xactimate.
- Provide clerical support to estimators, project managers, and management.
- Upload photographs, documents, notes, and other required information into job files.
- Communicate with customers, insurance adjusters, agents, subcontractors, and team members.
- Assist with scheduling appointments and coordinating job-related activities.
- Monitor files for missing documentation and follow up as necessary.
- Prepare correspondence, reports, work authorizations, and other documents.
- Maintain confidentiality and follow established company procedures.
- Perform general office duties, including scanning, filing, data entry, and email management.
Required Qualifications
- Previous Xactimate experience is required.
- Previous administrative, clerical, job-file, or customer-service experience.
- Strong telephone and written communication skills.
- Excellent attention to detail and data-entry accuracy.
- Ability to organize and prioritize multiple assignments.
- Ability to remain calm and professional when assisting customers during stressful situations.
- Proficiency with Microsoft Office, email, and general computer applications.
- Dependable attendance and a professional attitude.
- Ability to work both independently and as part of a team.
Preferred Qualifications
- Previous experience in the restoration, construction, insurance, or property-claims industry.
- Knowledge of water mitigation, fire restoration, mold remediation, or contents services.
- Experience reviewing job documentation and insurance-related paperwork.
- Familiarity with restoration-industry job-management software.
Schedule
- Full-time
- Monday through Friday
- Day shift
About Us
SERVPRO of New Kent, Williamsburg & Northern Neck provides professional fire, water, mold, storm, and specialty restoration services. Our customers often contact us during difficult and stressful situations, so professionalism, accuracy, urgency, and compassion are essential parts of this position.
To Apply
Please submit your résumé and briefly describe your previous Xactimate experience, including how long you have used the program and the types of estimates you have entered.
Applicants without previous Xactimate experience will not be considered for this position.
Job Type: Part-time
Pay: $17.00 - $21.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Application Question(s):
- How many years of Xactimate experience do you have?
Experience:
- Customer service: 3 years (Required)
Work Location: In person
