JOB DUTIES AND RESPONSIBILITIES
The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Other reasonable duties may be assigned.
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Ensure at all times operating principles are being adhered to:
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Clean – Keep all areas clean and pristine.
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Safe – Follow all safety policies and procedures.
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Friendly - Use customer courtesy skills to provide superior guest service.
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Fun – Have fun! Be interactive with all internal and external guests while maintaining professional standards.
Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
- Responds to calls requesting the need for surveillance coverage.
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Conducts surveillance through the CCTV system utilizing the necessary equipment to observe, report and record procedural violations and unusual activities.
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Communicates violations in a timely manner to appropriate supervisory personnel and follows up with accurate and detailed documentation.
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Prepares additional reports when applicable.
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Conducts digital video reviews as assigned.
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Documents equipment malfunctions. Responsible for accurate and efficient operation of procedures within designated department.
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Communicate (both written and verbal) with and promote positive team member and guest relations.
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Maintain professionalism at all times when working with other team members and/or guests.
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Performs all other duties as assigned.
WORKING CONDITIONS/ESSENTIAL FUNCTIONS
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Ability to use all equipment associated with the position, including, but not limited to, telephone, computer, copier, digital surveillance system equipment.
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Ability to communicate effectively with all levels of employees.
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Availability to work scheduled work days, 7 days a week, varied work schedules and holidays.
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Ability to perform assigned duties under frequent time pressures in an interruptive environment.
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Ability to bend, reach, pull, push, kneel, squat and grasp as needed.
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Must be able to work in station assignments with limited space, high volumes, diverse clientele, minimal and/or bright lighting and variation of climate control.
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Must be able to sit for at least a full eight (8)-hour shift.
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Previous experience in casino surveillance preferred.
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Knowledge of computer software including Microsoft Operating Systems.
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Ability to read and interpret documents.
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Vision must be correctable to 20/20.
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Ability to work independently with minimal supervision.
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Act with discretion and maintain confidentiality in handling sensitive information.
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Must be able to obtain and maintain Valid Missouri Gaming license.
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Must be able to receive and maintain all required certification.
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Must complete all required company training.
I have read and understand this job description. I am able to do this job with or without (circle one) accommodation. If this should change, I will notify my manager and Human Resources immediately and will work toward a solution.
Signed and acknowledged by: ___________________________________ DATE: ___________
