Description:
Purpose
Drive revenue growth by converting inbound inquiries and generating outbound sales, while delivering a high-quality customer experience and accurately translating customer needs into scheduled services.
Key Contributions
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Execute inbound and outbound sales activities to grow the customer base and increase revenue.
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Build long-term, trust-based relationships with customers through effective communication and service education.
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Accurately document customer needs, pricing, and service details to ensure seamless service delivery.
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Partner with operations and scheduling teams to ensure alignment between sales commitments and service execution.
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Support business growth through cross-selling services and maintaining high responsiveness to customer inquiries.
Success Metrics
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Achieve conversion rates aligned to sales targets (inbound and outbound).
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Maintain = 98% accuracy in customer data entry, scheduling, and sales documentation.
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Meet response time SLAs (e.g., inbound calls answered promptly, follow-ups completed within 24 hours).
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Achieve customer satisfaction benchmarks (= 90% positive feedback or equivalent).
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Maintain consistent productivity (e.g., call volume, sales closed, revenue generated per week/month)
Growth Impact
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Accelerates revenue growth by converting leads efficiently and maximizing customer lifetime value through cross-selling.
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Improves operational efficiency by ensuring accurate sales documentation and reducing service errors.
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Supports scalability by maintaining consistent sales processes and high-volume call handling.
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Strengthens customer retention by building trust and setting clear service expectations.
Capabilities & Strengths
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Customer-Centric Communication: Builds trust quickly, explains services clearly, and handles objections with confidence and professionalism.
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Problem-Solving & Judgment: Uses critical thinking and available resources to resolve customer needs and drive sales outcomes.
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Collaboration & Accountability: Works effectively with team members and operations partners while managing personal performance and workload.
Requirements:
Required Qualifications
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High school diploma or equivalent.
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Ability to effectively communicate (verbal and written) and operate in a high-volume call environment.
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Basic proficiency with computer systems (e.g., Microsoft Word, Excel, CRM/scheduling tools).
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Local Tampa Metro candidates only. This position requires daily onsite attendance and is not available as a remote or hybrid opportunity.
Preferred Qualifications
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Prior inside sales or customer service experience.
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Experience in home services or pest control industry.
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Familiarity with scheduling systems, routing, or service-based sales environments.
