At MyCHN (My Community Health Network), we believe everyone deserves access to high-quality healthcare. As a nonprofit FQHC serving Greater Houston, we are committed to improving lives through compassionate, patient-centered care.
Mission-driven, community-focused organization
Supportive, team-based culture
Opportunities for career growth and development
The chance to make a real impact in underserved communities
As a Help Desk Analyst I, you'll serve as a key technology resource for patients and staff, troubleshooting technical issues and supporting MyCHN’s patient-focused technology platforms.
Key Responsibilities:
- Provide customer support and technical assistance for patients and employees
- Troubleshoot computers, printers, tablets, cellular devices, and Bluetooth health devices
- Support patient-facing technology including patient portals, mobile applications, and remote monitoring tools
- Assist users with email and software-related issues
- Document, track, and resolve help desk tickets in a timely manner
- Install, update, and maintain software and supported applications
- Assist with device updates, patches, and system maintenance
- Maintain technology asset inventory and reporting
- Support ongoing technology initiatives and other IT-related duties as assigned
What You Bring:
- Strong customer service and communication skills
- Knowledge of basic computer hardware, software, and operating systems
- Understanding of security best practices, including updates and antivirus management
- Ability to troubleshoot and resolve technical issues effectively
- Strong attention to detail and documentation skills
- Ability to prioritize tasks and manage multiple requests simultaneously
- Ability to learn and utilize ticket-based help desk systems
- Collaborative mindset with a commitment to continuous improvement
Preferred:
- A+ or Network+ Certification
- Experience supporting Windows, iOS, and Android devices
- Healthcare industry experience
Join a compassionate, fast-paced team where your technical expertise helps connect patients and providers through innovative technology.
Apply today and grow your career with MyCHN.
