Job Title: Field Service Engineer (Bilingual English/Korean)
Position Details
- Role: Field Service Engineer
- Salary: $62,880 ~ $153,960 / year (Depends on Education and Qualification)
- Location: 100 Saratoga Village Blvd. Ste. 14, Ballston Spa, NY 12020 (Malta, NY Area - Onsite)
- Job Type: Full-time
- Benefits: Health Insurance (with Global Care), Dental, Vision, Life Insurance, PTO, and 401K (Employer matching up to 6% after 3 months of employment)
- Language: Bilingual English/Korean (Required)
Role Summary
Intac Solution is seeking a motivated Bilingual Field Service Engineer to support our field technical services at GlobalFoundries in our Malta, New York location. As a leading semiconductor equipment solution provider, this role will deliver highly advanced semiconductor tools and technical solutions for our manufacturing customers in the U.S. The ideal candidate will leverage engineering knowledge and bilingual capabilities to analyze operational data, troubleshoot equipment, and perform high-quality maintenance within the customer’s semiconductor manufacturing fab.
Top Skills
- Bilingual Technical Communication: Full professional proficiency in both English and Korean to coordinate seamlessly between local engineering teams, customers, and global stakeholders.
- Technical Troubleshooting & Analysis: Strong capability to interpret semiconductor equipment maintenance manuals, procedures, schematics, and wiring diagrams using professional electronics knowledge and test instruments.
- Equipment Optimization & Data Analytics: Ability to analyze operational data from semiconductor tools to improve equipment efficiency, isolate root causes, and optimize system performance.
Key Responsibilities
- Field Service & Equipment Maintenance: Responsible for the onsite field service, preventative maintenance, and troubleshooting of highly advanced semiconductor equipment utilizing professional electronics knowledge and specialized tools.
- Data Analysis & Optimization: Analyze operational data from equipment installed in the customer's manufacturing fab to drive troubleshooting initiatives, maximize tool efficiency, and achieve structural optimization.
- Technical Documentation & Training: Interpret complex maintenance manuals, schematics, and wiring diagrams to apply in daily technical support. Provide structured technical training to customers' engineering and technical staff for proper tool operation.
- Customer Service & Reporting: Proactively analyze customer feedback and service requests to ensure high levels of customer satisfaction. Prepare various technical support performance metrics and progress status reports for management.
Qualifications
- Education: Associate or Bachelor’s Degree in Engineering is preferred. Alternatively, 3 years of direct experience in the offered position will be considered.
- Language Skills: Must be bilingual (proficient/fluent in both Korean and English) to facilitate technical and business communication.
- Experience: Work experience within the semiconductor industry as a field service engineer or technician is highly preferred.
- Work Eligibility: Applicants must be legally authorized to work in the United States.
Core Competencies
- Physical & Operational Stamina: Ability to lift up to 35 pounds, climb steep stairs, and adapt to flexible schedules, including required overtime and/or weekend work shifts based on customer fab needs.
- Problem-Solving Mindset: Analytical approach to breaking down complex technical data, troubleshooting multi-tiered system errors, and executing corrective actions independently.
- Relationship Building & Teamwork: Strong interpersonal skills to interface with customer engineering teams, communicate technical data loops, and collaborate effectively with cross-functional units.
