Summary
Process customer questions, complaints, and billing inquiries with highest degree of confidentiality, courtesy and professionalism
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Receive inquiries from customers by phone, in person or email.
Answer customer requests or inquiries concerning services, billing and permits.
Verify customer account and active services using various software applications.
Research customer account information to explain charges and adjustments.
Log customer complaints and route to the appropriate department(s).
Take payments in person (cash, check, and credit card payments) and maintain a cash register.
Operate a variety of standard office machines, including a personal computer and a variety of computer software, phone, scanner, calculator, and copy machine.
Process corrections to customer accounts.
Create and close work orders.
Process Billing, Daily Deposits and Month End Close Procedures
Collections of delinquent accounts
Perform other tasks as designated by supervisory personnel
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience
High school diploma or general education degree (GED); one (1) year experience as a customer service representative or related experience; or equivalent combination of education and experience.
Language Ability
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and company employees
Math Ability
Simple math. Ability to add, subtract, multiply and divide.
Reasoning Ability
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Computer Skills
Work Order Processing, Word Processing, Excel, E-Mail, Internet Software.
Other Knowledge, Skills, & Abilities
None required for this position. Additional customer service training may be required.
Certificates and Licenses
None required for this position.
Supervisory Responsibilities
This position has no supervisory responsibilities.
