• Work with customers and field personnel to schedule disconnects/reconnects, inspections, pre-construction meetings and service appointments, ensuring a smooth and timely Customer Experience. • Coordinate inspections and ensure county/city/governing agency approval processes are being met for all new business and customer system enhancements. • Coordinate single service installations, working with Operations Managers, or their designees, when crew support is required. • Schedule and submit outage charge billing for third-party or internal requests (e.g., vegetation management on primary lines). • Coordinate with Planning to ensure inspection packets are complete, customer payments are received, and jobs are ready to be scheduled. • Schedule customer requests for field meetings, including Troublemen and Inspectors, while prioritizing operational need and staffing efficiencies to ensure scheduled requests are being completed timely. • Review all work order documentation for proper completion within the job packet. • Assist in the creation of work orders for scheduling staff, with particular attention to ensuring the accurate WBS numbers are being used on the correct work order type. • Determine work priorities through collaboration with managers and field teams to ensure customer requests are met as scheduled with minimal delays. • Provide SAP work order numbers to field personnel and ensure correct billing processes are followed. • Timely customer response to email and phone calls for same day service and acknowledgment of receipt.
• Assist in the AMI deployment as necessary. • Assist in completing meter sets/exchanges in CIS and ensuring proper documentation of all activity. • Ensure timely coordination of all meter activity for accurate customer billing accounts. • Act as the primary point of contact for Net Metering, ensuring a seamless experience for prospective and active participants, contractors and other stakeholders. • Conduct the Initial Review of incoming NEM applications and engaging with Engineering/Planning for appropriate review of Distribution system impacts by a qualified PE. • Support compliance with company policy, procedures, and reporting requirements for metering operations.
• Serve as a professional representative of the company, delivering excellent customer service to both internal and external customers. • Ensure all customer inquiries, calls, and messages are answered promptly and with professionalism. • Provide consistent customer feedback to improve service delivery, enhance the Customer Experience, and reduce operational costs. • Inspire excellence and a service-focused work culture by effectively communicating company vision, goals, and strategic targets. • Work closely with co-workers, managers, and customers to maintain a consistently high level of success. • Provide administrative support as needed to ensure efficient workflow and timely completion of projects. • Ensure compliance with internal controls, recordkeeping, and regulatory standards.
• Proficiently utilize company systems including: Power Clerk (application reviews and confirmations). SAP, C4C, Scheduling software, SAM (work management tools). Microsoft Office Suite (Word, Excel, Outlook, Planner, Teams, TeamUp). • Read and interpret system maps to assist field employees, ensuring access to required mapping applications.
• Remain current on all company policies, procedures, and training requirements. Work independently while managing multiple tasks, applying strong analytical, technical, and organizational skills. • North Lake Tahoe/South Lake Tahoe positions will cover each other as required including time off request(s). At least one employee will be required for proper coverage during business hours. • Ability to manage time appropriately to complete work within normal business hours. • Other duties as assigned.
